Field Support Technician II

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Field Support Technician II to work closely with the campus Field Support Engineer and handle daily operations across field services.

Responsibilities include PC and device support, cable installations, and equipment refreshes while maintaining accurate documentation. The role requires 4–6 years of technical service experience, high school diploma or IT-related degree, and willingness to engage in a variety of hardware/software tasks across the

Qualifications

• High School Diploma/GED is required.
• Bachelor's or associate degree in information technology (or related field) and/or equivalent work experience.
• Business School, Military or Technical institute Vocational Training.

Responsibilities

• Performs hardware/software installations, upgrades/repairs and follows up on work activities.
• Troubleshoots, researches and solves technically challenging problems.
• Generates/updates appropriate documentation as per policy and procedure, including related configurations, inventory administration, processes and service records.
• Proactively communicates services, changes and procedures with customers and teams.
• Performs technical services related to various technology support functions (i.e., Cable installation and termination testing, PC/printer hardware/software installation, upgrades, replacement and repair).
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications.
• Creates appropriate documentation as per policy and procedure, including equipment configurations, mapping, inventory, processes and service records.
• Creates/routes reports as required by management and regulatory agencies.

Skills

Troubleshooting

Documentation

Communication

Technical support

Education

High School Diploma/GED

IT degree or related field

Vocational Training

Tools

Work order systems

Cable testing

PC/Printer hardware

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Field support Technician II will work closely with the campus Field Support Engineer and be responsible for providing daily operations. Participates in team assignments across a range of field services functions. This may include but is not limited to, general support related to data/voice cable patching; PC Desktops/laptops, LAN connectivity, device and equipment refresh/replacement, phone devices and systems, departmental MACs (move/adds/changes) and various project work.

JOB DUTIES AND RESPONSIBILITIES

• Performs hardware/software installations, upgrades/repairs and follows up on work activities.
• Troubleshoots, researches and solves technically challenging problems.
• Generates/updates appropriate documentation as per policy and procedure, including related configurations, inventory administration, processes and service records.
• Proactively communicates services, changes and procedures with customers and teams.
• Performs technical services related to various technology support functions (i.e., Cable installation and termination testing, PC/printer hardware/software installation, upgrades, replacement and repair).
• Generates timely and accurate updates to Work Order Dispatch/tracking Applications.
• Creates appropriate documentation as per policy and procedure, including equipment configurations, mapping, inventory, processes and service records.
• Creates/routes reports as required by management and regulatory agencies.

PHYSICAL AND SENSORY DEMANDS

• Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time.
• Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds.
• Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.
• Seeing as it relates to general, near, color, and peripheral vision.
• Hearing as it relates to normal and telephone conversations.

EDUCATION

• High School Diploma/GED is required.
• Bachelor's or associate degree in information technology (or related field) and/or equivalent work experience.
• Business School, Military or Technical institute Vocational Training.

TRAINING AND EXPERIENCE

• 4-6 years of technical service experience.
• Support in one of the following areas: PC -Desktop/Applications; Phone-Telecommunications/cable installation/Electrical.
• MTR support experience.
• Computer Imaging.
• Willingness to provide input to management in a professional manner.

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non‑profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites.

With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey.

St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five‑star ratings (the highest) for quality, efficiency and patient satisfaction.

It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital.

The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.

In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row.

Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award.

In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024.

Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.