Endpoint Engineer

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 70,000 - 100,000; Full time

Job summary

St. Luke's University Health Network is seeking an End Point Engineer to join the ITIL Incident Management team. The role focuses on Tier-1 and Tier-2 support, device management, and adherence to SOPs.

You will work with SCCM, BIG FIX, and Intune to manage endpoints across Windows, macOS, iOS, Android, and Linux, with emphasis on security, uptime, and documentation. Candidates should have a HS diploma and relevant certifications or degrees; 1–5 years' experience preferred; St.

Qualifications

• High School Diploma/GED required; associate/bachelor's preferred in CS/IS/EE/Healthcare tech or related field.
• Industry certifications MCP/MCSE; experience with M365 initiatives.

Responsibilities

• Demonstrates financial responsibility and accountability in daily IT procedures for St. Luke's IT department.
• Operates as a Tier-1 or Tier-2 Engineer under ITIL Incident Management and SOPs for service and support.
• Ensures high business value with security and operational criteria; collaborates with stakeholders, vendors and contractors on tasks.
• Provides device management services leveraging SCCM/BIG FIX/Intune; updates endpoints and maintains current versions for cyber protections and uptime.
• Completes technical documentation updates and maintains service records and maintenance reports.
• Supports endpoint products and follows integration schedules; aids in R&D and configuration notes.

Skills

Windows OS

Endpoint management

M365 familiarity

Cybersecurity basics

Education

Bachelor's degree in CS/IS/EE/Healthcare tech

Associate degree encouraged

Tools

SCCM

BIG FIX

Intune

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The End Point Engineer operates as a Tier-1 or Tier-2 Engineer working assignments under the ITIL Incident Management program following Standard Operating Procedures (SOP) for service and support responsibilities. Ensures high business value and strict adherence to security and operational criteria, proving strong customer services by updating and collaborating with all stakeholders, department resources, vendors and contractors on all manner of assigned, scheduled and/or observable work to be done.

Job Duties and Responsibilities

• Demonstrates financial responsibility and accountability through the effective and efficient use of time, tools and resources in daily procedures, processes and practices for St. Luke's University Health Network Information Technology Department
• Operates as a Tier-1 or Tier-2 Engineer working assignments under the ITIL Incident Management program following "Standard Operating Procedures" (SOP) for service and support responsibilities
• Ensures high business value and strict adherence to security and operational criteria, proving strong customer services by updating and collaborating with all stakeholders, department resources, vendors and contractors on all manner of assigned, scheduled and/or observable work to be done
• Provides modern device management support services leveraging products such as SCCM/BIG FIX/IN-TUNE Updates endpoints according to set schedules, maintaining current versions to ensure cyber protections, product stability and optimal uptime across the enterprise with imaging, patching and remediations
• Completes technical documentation updates according to standards and specifications, upkeeps service records, project work and maintenance reports
• Provides modern device management support services of endpoint products, executing on assigned processes, services and according to integration schedules
• Aids in product and utility R&D, conducts assigned tests, measures, and makes configuration notes to documents and plans, keeps peers, senior engineers and leadership updated

Physical/Sensory Demands

• Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time.
• Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds.
• Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.

Education

• High School Diploma/GED required. Associate and/or bachelor's degree in Computer Science, Information Systems, Electrical Engineering, Telecommunications Healthcare or other related discipline preferred. Military, Business School or Technical institute Vocational Training preferred.
• Industry Preferred Certifications - Microsoft Certified Professional (MCP), Microsoft Certified Solutions Expert (MCSE), Experience configuring solutions in support of M365 initiatives.

Training and Experience

• 1-5 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager preferred. Prior experience in delivery services for operating systems, applications, and patch management preferred. Microsoft Windows, MacOS/iOS, Android, Linux (UX/LX), etc. Experience with thin client device management. Knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.

Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.