Field Support Technician – 1st Shift (Onsite)

Prattwhitney; Everett (WA); On-site; USD 58,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer match

Tuition reimbursement

Job summary

Collins Aerospace is seeking a Field Support Technician to install, service, and maintain interior seating products and lavatories on Boeing aircraft. The role emphasizes electrical troubleshooting and system reliability, reporting to the Renton, WA facility for a 1st shift (5:30am–2:00pm).

You will interact with Collins leadership, Boeing teams, and customers, traveling as needed. Requirements include an AA/AS degree with at least 6 years of relevant experience, a valid driver's license, and

Qualifications

• AA/AS degree (or other 2-year post high school) with minimum 6 years of relevant experience.
• Demonstrated experience in electrical troubleshooting.
• Valid driver’s license.
• Experience with Microsoft Office.

Responsibilities

• Diagnose and resolve complex technical issues on seating and related systems; provide clear recommendations to internal teams and customers.
• Analyze and physically check wiring, operation of electronic units, and system components.
• Use multimeters for continuity checks and system validation during installation and testing.
• Read and interpret electrical diagrams, schematics, and maintenance manuals to diagnose issues and perform repairs.
• Perform on-site field service including installation, operation, removal, and replacement of complex equipment.
• Support customers with technical questions during pre- and post-installation phases.

Skills

Electrical troubleshooting

Microsoft Office

Driver's license

Education

AA/AS degree

Tools

Boeing CMES

Boeing BPI

Job description

Date Posted: 2026-09-26 Country: United States of America Location: US-WA-EVERETT-11404 ~ 11404 Commando Rd ~ COMMANDO Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Field Support Technician performs installation, service, and maintenance on Collins Aerospace Interior seating products and lavatories at Boeing aircraft manufacturing facilities. This role focuses heavily on electrical troubleshooting, system reliability, and support during aircraft build and delivery. This role will report to our Renton, WA facility and is a 1st shift position. The hours for 1st Shift are 5:30am - 2:00pm.

What You Will Do

• Diagnose and resolve complex technical issues on business class, economy class, aircraft seating, and lavatories, provide clear recommendations and solutions to internal teams and customers
• Analyze and physically check wiring, operation of various electronic units, and systems components necessary to troubleshoot malfunctions during testing of components, equipment, or systems
• Use multimeters for continuity checks and system validation; verify system reliability during installation and test activities
• Read and interpret electrical wiring diagrams, schematics, component maintenance manuals, and engineering drawings to diagnose issues and execute repairs
• Perform on site field service including installation, operation, removal, and replacement of complex electronic and mechanical equipment to meet customer and company requirements
• Support customers with technical questions during pre--and post-installation phases
• Perform self-inspections on work performed, and coordinate with Quality Assurance for buy-off
• Complete all required documentation accurately in Boeing’s CMES and ensure Collins work tracing systems reflect current work status
• Assist with re-testing after installation to confirm systems meet required performance standards
• Communicate effectively with Collins leadership, Boeing teams, and customers to resolve issues and report status
• Travel domestically and internationally as needed to support field service operations and provide temporary support at other sites
• Perform other duties as assigned

In this role, there will be frequent standing, walking, climbing, reaching, and working in confined areas; occasional kneeling, crawling, and lifting up-to 50 lbs. In this role you will be exposed to wet/humid conditions and outdoor environments, moderate noise levels.

Qualifications

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
• Demonstrated experience in electrical troubleshooting
• Valid driver’s license
• Experience with Microsoft Office

Preferred Qualifications

• Experience with on-site aircraft field support, manufacturing, and repair station environment
• Experience with Boeing BPI’s and CMES computer systems
• Experience assembling or servicing commercial seating, lavatory, and galley equipment
• Experience with customer-facing communication

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 58,400 USD - 111,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.