Field Support Technician

Rippling; Texas; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Referral programs

Time off plans

Tuition reimbursement programs

Job summary

Rippling is seeking a Field Support Technician to travel across Texas homes, survey roofs and collect electrical data for solar designs using drones and handheld tools. You will map rooftops, interact with homeowners, and upload site audits to cloud storage. A valid driver’s license and comfort with outdoor work in various weather are required.

The role offers pathways through Field Associate levels, with competitive hourly pay and referrals, time-off programs, and tuition reimbursement.

Qualifications

• Bilingual Spanish and English preferred.
• Active and valid driver's license required.
• Ability to work on the roof in a physically demanding role.

Responsibilities

• Travel to project sites to obtain information for solar design documents.
• Create rooftop map layout with roof dimensions and penetrations.
• Build rapport with customers to gather assessment data.
• Conduct site audits using a drone and measurement tools.
• Upload site audit documents and photos to the cloud.
• Maintain a valid driver's license to operate a company vehicle.
• Identify issues on homes that may interfere with installations.
• Interact with homeowners to address questions.

Skills

Bilingual Spanish and English

Driver's license

Job description

We help Texas homeowners take control of their energy use- upgrading comfort, cutting monthly costs, and adding lasting value with smart, efficient solutions. Homeowners are paying more than ever for electricity. Outdated systems and one-size-fits-all fixes leave families stuck with high bills and little control.

About the role

• The Field Support Technician will travel to customer homes & survey the roof & gather electrical information to be used during the solar design process. The Field associate will use both a drone and manual methods to collect this information

What you'll do

• Travel to project sites to obtain the necessary information, including electrical data, to complete technical design documents for a solar system
• Create detailed rooftop map layout for solar arrays, including roof layout dimensions and all roof penetrations (pipes, vents, etc.)
• Develop a positive relationship with customers to establish rapport and to gather facilities assessment data as needed
• Conduct a physical site audit using a drone, auditing tools, including a tablet/phone with apps, measuring devices, and other related equipment
• Upload site audit documents and photos to a cloud server
• Maintain a current driver's license and a clean driving record to safely operate a company vehicle
• Identifies issues on homes that may interfere with our installations
• Interacting with homeowners if questions arise

Qualifications

• Bilingual Spanish and English speaking preferred
• Must have an active and valid driver's license ability to work on the roof in a physically demanding role
• Ability to work in outdoor weather conditions including but not limited to excessive noise, extreme heat, extreme cold, wet environment, and humidity
• $20-$25 per hour
• Variety of referral programs, additional time off plans, and tuition reimbursement programs
• Your path could look like this: Field Associate | Field Associate Level II* | Field Associate Coordinator* | Field Team Lead* From $43,000/yr | $48,000/yr* | $52,000/yr* | $70,000/yr* Get your foot in the door and branch into other immediate roles in our Fulfillment Operations or Sales Operations!