Field Support Technician

Jackson Hewitt Tax Service Inc.; Newport (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Flexible schedule

Employee discounts

Competitive salary

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Field Support Technician to set up and tear down kiosks at multiple East Tennessee locations. You will drive a moving truck, install hardware, and ensure each site looks its best for shoppers.

The role requires basic computer skills, reliability, and strong communication. This seasonal position offers opportunities for advancement and a potential permanent role for the right candidate.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Strong interpersonal and communication skills required.
• Basic computer functions and some technical know‑how helpful.

Responsibilities

• Assist with set-up and teardown of kiosk furniture, computers, and components.
• Meet deadlines to maintain brand/appearance standards at each location.
• Help maintain a clean, inviting workspace in retail locations.
• Other duties as assigned.

Skills

Driver's license

Reliable transportation

Interpersonal skills

Technical aptitude

Customer service experience

Job description

Benefits:

• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Our Seasonal Field Support Technician isresponsible for completing the set-up and break-down of our kiosks in various local retail stores at 29 locations in East Tennessee. Tasks include driving a moving truck, carrying equipment into the location, setting up kiosk, and location maintenance. Ideal candidate will possess knowledge of computer/tech installation. Seasonal position with opportunities for advancement and possible permanent position for the right candidate.

Perks:

• Flexible Schedule Options – Work that works for you!
• Corporate discount program
• Professional development and continuous training
• Work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization.
• Make a visible impact within the organization
• And More!

What you'll do here:

• Assist with the set-up and teardown kiosk furniture, computers, tech, and kiosk components using hand tools.
• Meets deadlines to ensure office locations meet our brand/marketing appearance standards.
• Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Other duties as assigned.

Skills you'll bring for success:

• Driver’s license required for those required to drive, preferred for those not driving.
• Reliable transportation
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.

Physical Demand and Work Effort

• Standing, walking, sitting.
• Must be able to lift, push, pull or carry up to 55 lbs. at one time.
• Must be able to hold, carry and move equipment, tools, and materials.
• Compliance with company policies and standards.

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that most taxpayers do not receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans". This is our mission, and it is a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year.