Field Support Technician

Smith's Addressing Machine Services, Inc.; Greensboro, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Parental leave

Vision insurance

Job summary

S.A.M.S. Inc. is seeking a Field Support Technician to help our customers with identification and security needs. You will install and support access control, credentialing systems and door hardware while coordinating with manufacturers to troubleshoot equipment.

The role requires strong communication, PC and network knowledge, and a hands-on approach to diagnosing hardware and software issues. You will document calls, schedule installs, and maintain company vehicles and a safe work environment.

Qualifications

• Clear communication and phone etiquette.
• Strong network and PC knowledge.
• Mechanical and electronic experience.
• Knowledge of relevant software and peripherals.
• Knowledge of customer service principles.

Responsibilities

• Install and support access control, credentialing systems and door hardware.
• Troubleshoot equipment with manufacturers.
• Diagnose and resolve hardware and software issues.
• Research required information using available resources.
• Document support calls via remote tech software.
• Schedule and perform installs, inspections and service calls at customer locations.
• Ensure company vehicle is properly maintained.
• Keep a clean and safe work environment.

Skills

Communication

Networking

PC knowledge

Mechanical experience

Electronic experience

Software installation

Customer service

Multitasking

Self-motivation

Job description

Are you a problem solver with a patient and precise way of working?

As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs.

S.A.M.S. Inc. is a stable, family-owned company on a fast growth trajectory. We are excited to welcome another valuable service team member.

Responsibilities Include:

• Installing and supporting access control, credentialing systems and door hardware.
• Working closely with manufacturer to troubleshoot equipment.
• Diagnosing and resolving technical hardware and software issues in a wide range of products.
• Researching required information using available resources.
• Accurately documenting support call information via remote tech software.
• Proactively scheduling and running installs, inspections and service calls as needed to customer locations.
• Ensuring company vehicle has proper maintenance.
• Keeping a clean and safe work environment while performing daily tasks.

Skill and Knowledge Qualifications:

• Proper communication skills and phone etiquette.
• Network and PC knowledge.
• Mechanical and Electronic experience.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of customer service principles and practices.
• Ability to install and service software and peripherals.
• Self-motivated and sense of urgency in addressing any support issues.
• Multi-tasking capabilities.
• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance