Field Support Technician

ManTech; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

MANTECH seeks a motivated Field Support Technician to join our team in Doral, FL. You will provide advanced onsite and remote technical support, handling complex troubleshooting, hardware/software issues, and end-user assistance.

Must have a Top Secret clearance eligibility and IAT Level II certification within 3 months. DOE DoD-aligned requirements include DoD experience and strong communication skills for knowledgebase development and client training.

Qualifications

• High School Diploma or GED with 5+ years in IT service desk or desktop support operations.
• OR an associate’s degree and 3+ years of relevant experience
• OR a bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience
• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
• Proficiency in installing, configuring, and troubleshooting Windows operating systems.
• Experience with cybersecurity tools and best practices.
• IAT Level II Certification (e.g., CompTIA Security+ AZ-104 or MD-102) within 3 months of starting.

Responsibilities

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials.
• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS

Network troubleshooting

Cybersecurity concepts

Customer communication

Technical documentation

On-site and remote support

Education

High School Diploma or GED with 5+ years IT experience

Associate degree +3+ years experience

Bachelor's degree in CS/IT related field +1+ year experience

Tools

MDM solutions

AWS

Azure

Scripting & automation

Ticketing systems

Job description

MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.

• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.

• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.

• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.

• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

• High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.

• OR an associate’s degree and 3+ or more years of relevant experience

• OR a bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience

• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.

• Proficiency in installing, configuring, and troubleshooting Windows operating systems.

• Experience with cybersecurity tools and best practices.

• IAT Level II Certification for example: CompTIA Security+ AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.

• Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.

• CompTIA A+ Certification.

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active Top Secret clearance.

• Must be eligible to obtain a TS/SCI clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] and provide your name and contact information.