Field Support Technician

TKC Holdings, Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life insurance

Disability insurance

401(k) match

DailyPay

Job summary

TKC Holdings, Inc. is seeking a Field Support Technician to travel to customer locations within the service area and repair proprietary equipment, including kiosks, PCs, vending machines, and networking gear in jails and prisons.

The role requires diagnosing issues, coordinating with the Service Desk, and performing installations or repairs as needed. Ideal candidates have an Associate's degree or equivalent, plus strong diagnostic, writing, and communication skills.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to groups of managers, clients, customers, and the public.

Responsibilities

• Diagnose, test, repair and replace kiosks, PCs, vending machines, networking equipment, and other IT equipment at correctional facilities.
• Travel to customer locations within the service area using provided company car.
• Support the Service Desk with preventative maintenance and walkthroughs.
• Update Work Order module with travel time, notes, and resolution.
• Travel to Saint Louis for hands-on training as needed.
• Other duties as assigned.

Skills

Communication skills

Networking knowledge

Troubleshooting

Education

Associate's degree or equivalent

Job description

Wage Rate

$26.44-36.05/hour

Overview

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

We are proud to be a military and veteran-friendly employer.

About This Position

The primary responsibility of the Field Support Technician (FST) is to travel and repair proprietary equipment located at customer locations in their service area when dispatched by our customer facing Service Desk. Customers will first contact the Service Desk who will work incidents created for customer related issues, and when needed dispatch and remotely support the FST on equipment repair. Equipment includes networking components, kiosks in use by the public, staff and inmates, and vending machines (mechanical and IT related work). Some parts will be stored at a local warehouse or in vehicle as we are able, to allow for quick repairs when able. If needed, the Service Desk will configure/ship equipment from corporate for the FST to receive and use for installation or repair of equipment.

Essential Functions, Duties, and Responsibilities

• Excellent communication with customers and while working with the Service Desk, regional staff, and peers.
• Diagnose, test, repair and replace kiosks, pc's, vending machines, networking equipment, and other IT equipment located within Jails and Prisons.
• Work with Service Desk team on preventative maintenance and walk throughs.
• Use provided company car to travel to customer locations within service area.
• Update Work Order (WO) module with travel time, notes on work performed and WO resolution.
• Willingness to learn new equipment and components and our product offerings evolve.
• Travel into Saint Louis as needed for hands on training with equipment.
• Other duties as assigned.

What You'll Need

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.

Benefits

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.

TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108