Field Support Tech

Texas State Technical College; Waco, Northern (TX, KY); Hybrid; USD 40,000 - 42,000; Full time

Job summary

Texas State Technical College seeks a Field Support Technician to deliver onsite and remote support across campuses in Texas. You will perform hardware repairs, software troubleshooting, data recovery, and virus removal while guiding users through solutions.

The role requires CJIS background check and evening/weekend availability as needed. The ideal candidate has 1–2 years of desktop and network troubleshooting experience, proficiency with Windows 10/11 and MS Office, and strong communication

Qualifications

• 1-2 years desktop and network troubleshooting across multiple platforms.
• Experience with Microsoft Windows 10/11 and MS Office suite.
• Ability to communicate effectively with coworkers and clients.
• CJIS background check required or willing to pass.

Responsibilities

• Provide in-person and remote end-user support at TSTC campuses.
• Escalate problems and ensure timely resolution and proper ticket closure.
• Install, upgrade and maintain PC desktops, software and peripherals.
• Assist clients with operation of office equipment and knowledge base access.
• Coordinate with teams to hand-off and document troubleshooting steps.

Skills

Desktop troubleshooting

Network troubleshooting

Verbal and written communication

Team player

Education

Associate degree in Information Technology

Tools

Windows 10/11

MS Office

Printers

VOIP phones

Job description

# **Job Description**The Field Support Technician is responsible for providing professional onsite end-user technical support and working with other Support Services team members to prevent or resolve technical issues. This position will support multiple locations.Salary: 40-42kEssential Functions* Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.* Provide in-person and remote support to TSTC campuses. This role will specialize in providing high-touch care to prominent clients who require quick response.* Provide configuration guidelines for Windows PC, Tablet, and Mac systems and provide break/fix repair of these systems for select clients including but not limited to:+ Hardware repairs: Fixing broken hardware components like hard drives, motherboards, or screens.+ Software troubleshooting: Diagnosing and resolving software conflicts, application errors, and operating system problems.+ Data recovery: Assisting in recovering lost or deleted data.+ Virus and malware removal: Cleaning infected systems and preventing future infections.+ Remote support: Providing technical assistance remotely via phone, email, or remote access software.* Guide end-users through troubleshooting procedures to restore services* Escalate problems and requests as necessary to ensure a positive resolution* Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of support tickets* Conduct installation, upgrade and overall maintenance of PC desktop systems, software and peripherals.* Demonstrate an increasing level of proficiency in hardware, software, networking and other technologies supported by TSTC.* Track and record all activities, including symptom & solution history, hours, equipment & supplies, mileage, etc.* Assist clients with operation of office equipment (computers, printers, scanners, phones) and with learning how to submit support requests via a web-based user interface and access knowledge base systems* Contribute input to knowledgebase articles relating to troubleshooting and support of the client's environment.* Provide on-call support as needed.* Perform installation, troubleshooting, and maintenance of IT equipment, which requires lifting, carrying, and moving up to 50 lbs, standing for extended periods, bending, kneeling, reaching, and working in confined spaces or on ladders as needed.* Install and maintain cabling and hardware in various environments, which may require climbing ladders, working in tight spaces, and handling tools and equipment safely.* Other duties as assignedEducation/Experience/Knowledge/Skills* Special Requirements+ Must be able to pass a Criminal Justice Information Services (CJIS) background check+ May need to work evening or weekend hours* Associate degree in Information Technology preferred* Ability to communicate effectively with co-workers and clients verbally and through written communication.* 1- 2 years desktop and network troubleshooting experience across multiple platforms, various printers, and VOIP Phones* 1- 2 years experience installing and troubleshooting Microsoft Windows 10/11 and MS Office suite* Ability to work effectively without constant supervision and as a team player* Ability to define problems, collect data, establish facts and draw valid conclusions quickly* Willingness to learn and adapt to new technologies and industry best practices.* Excellent time management skills* Ability to multi-task many requests in an organized and timely manner* Must be able to balance and prioritize requests from multiple people* CompTIA, A+, Network+, or ITIL Foundations a plus* This job description covers a position in which the percentage of time spent on the essential functions will vary based on the workload and will ultimately be determined by the supervisor.**Equal Opportunity Employer**Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.**Employment Eligibility Verification**If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.**Background Checks**A criminal history background check will be required for the finalist(s) under consideration for this position.**TSTC is the only state-supported technical college system in Texas. TSTC's statewide role and mission is to efficiently and effectively help Texas meet the high-tech challenges of today's global economy, in partnership with business and industry, government agencies, and other educational institutions.**