Service Coordinator - Automated Logic

Carrier; Pittsburgh (Allegheny County); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Disability coverage

Life insurance

Tuition assistance

Job summary

Carrier is seeking a Service Operations Coordinator in Pittsburgh to help coordinate daily technician schedules, dispatch work orders, and assist with invoicing for service work. You will engage with account managers to keep projects on track and ensure accurate documentation across the service lifecycle.

The role requires strong organizational abilities, attention to detail, and the ability to serve as the primary admin point of contact for customers regarding service coordination and invoicing

Qualifications

• High School diploma or GED required.
• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.

Responsibilities

• Coordinate daily schedules for field engineers and dispatch work orders.
• Prepare, manage, and maintain service documentation.
• Oversee end-to-end invoicing for service workorders with internal teams.
• Manage time and material invoices and accounts receivable.
• Oversee Purchase Orders (POs) throughout the account lifecycle.
• Support creation, administration, and renewal tracking of service contracts.
• Act as the primary administrative contact for customers regarding service coordination and invoicing.

Skills

Customer service

Communication

Organizational skills

Telephone & email support

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce

Microsoft Dynamics 365

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

The role supports service operations by coordinating daily technician schedules, dispatching / invoicing work orders, and supporting account managers with T&M work. The ideal candidate is self-motivated, attentive to detail, has strong organizational skills, and can leverage technology to enhance the communication and operational efficiency of the service branch.

Key Responsibilities

• Manage daily schedules for field engineers, ensuring prompt response to service requests and maximizing efficiency.
• Prepare, manage, and maintain work orders, and all related service documentation.
• Manage end-to-end invoicing processes for service workorders, including coordination with internal teams and administrative follow-up.
• Manage time and material invoices, and accounts receivable.
• Manage Purchase Orders (POs) throughout the account lifecycle.
• Support the creation, administration, and renewal tracking of service contracts.
• Act as the primary administrative point of contact for customers regarding service coordination, documentation, and invoicing matters.

Required Qualifications

• High School diploma or GED
• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.

Preferred Qualifications

• Experience in the HVAC industry.
• Experience with scheduling field service technicians.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent attention to detail and accuracy.
• Experience with Microsoft Office.
• Experience with Salesforce and Microsoft Dynamics 365

Pay Range

The annual salary for this position is between $43,500.00 - $87,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window) .  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 26 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (opens in new window).

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.