Field Support Representative - Health Insurance

System One; Washington (District of Columbia); Hybrid; USD 90,922,000 - 101,942,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

System One is seeking a Field Support Representative in Washington, DC for a contract role with a hybrid work model. You will assist with health benefits education and outreach during Open Season, supporting Account Consultants at events and virtual sessions for federal employees and retirees.

You will travel across Maryland, DC, and Northern Virginia, providing clear benefits information and engaging attendees, while maintaining a high standard of customer service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years in customer service, sales, outreach, healthcare support, or related experience.
• Strong communication and interpersonal skills are essential.
• Ability to learn and explain benefits information accurately.
• Comfortable in a fast-paced, customer-facing environment.
• Willingness to travel throughout MD, DC, and Northern VA as needed.
• Occasional early mornings, evenings, and weekend availability during Open Season.

Responsibilities

• Support Open Season events, health fairs, webinars, and outreach activities.
• Provide accurate information about health plan benefits, coverage options, and resources.
• Greet attendees, answer questions, and direct complex inquiries to the right team.
• Assist with event setup, materials distribution, and attendee engagement.
• Document interactions, feedback, and follow-up needs.
• Deliver professional, customer-focused service at all times.

Skills

Customer service

Communication

Interpersonal skills

Travel coordination

Education

High School Diploma or equivalent

Job description

Field Support Representative

Location: Washington, DC
Type: Contract
Compensation: $33.39 per hour
Work Model: Hybrid – onsite and remote
Hours: 40.0 hours per week

We are seeking a Field Support Representative to assist with health benefits education and outreach during the annual Open Season enrollment period. In this role, you will support Account Consultants at health fairs, retirement seminars, community events, and virtual sessions by helping federal employees, retirees, and eligible individuals understand their healthcare benefit options.

Responsibilities:

• Support Open Season events, health fairs, webinars, and outreach activities.
• Provide accurate information about health plan benefits, coverage options, and available resources.
• Greet attendees, answer general questions, and direct complex inquiries to the appropriate team members.
• Assist with event setup, materials distribution, and attendee engagement.
• Document interactions, feedback, and follow-up needs.
• Deliver professional, customer-focused service at all times.

Requirements:

• High School Diploma or equivalent.
• 3+ years of customer service, sales, outreach, healthcare support, or related experience.
• Strong communication and interpersonal skills.
• Ability to learn and explain benefits information accurately.
• Comfortable working in a fast-paced, customer-facing environment.
• Ability to travel throughout Maryland, Washington, DC, and Northern Virginia as needed.
• Flexibility to work occasional early mornings, evenings, and weekends during Open Season.

Preferred Qualifications:

• Experience with health insurance, benefits enrollment, Medicare, or member services.
• Experience supporting events, community outreach, or sales/account management teams.

This is an excellent opportunity for a customer-focused professional who enjoys engaging with people, educating others, and supporting a positive member experience.