Field Support Representative, Diagnostics - Mt Laurel and South, NJ

IDEXX; Medford Township (NJ); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company in the veterinary diagnostic industry is seeking dynamic Field Support Representatives. This role combines veterinary expertise with technical skills, allowing you to travel and engage with clients while positively impacting pet health. As a representative, you'll train clinic staff on advanced diagnostic tools and provide onsite support, ensuring optimal use of technology. The position offers a collaborative environment where your contributions directly enhance customer relationships and service quality. Join a team that values diversity and fosters professional growth while making a difference in the lives of pets and their owners.

Benefits

Health, dental, and vision benefits

401k with 5% matching

Annual cash bonuses

On-the-job training

Career advancement opportunities

Pet insurance

Mental health resources

Volunteer paid days off

Employee stock program

Foundation donation matching

Qualifications

• Minimum three years veterinary clinic experience required.
• Strong communication and collaboration skills essential.
• Ability to adapt and prioritize in a dynamic environment.

Responsibilities

• Provide technical support and training for veterinary staff.
• Build relationships with customers and maintain accounts.
• Travel extensively to meet customer needs and provide support.

Skills

Veterinary clinic experience

Effective communication

Collaboration skills

Customer relationship building

Technology proficiency

Listening skills

Tools

Computers

Tablets

Smartphones

Job description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.

We are looking for people like you, who are expert communicators, highly organized, and treat every customer interaction with empathy and teamwork.

We are always on the lookout for great Veterinary Technicians for Field Support roles! We are currently engaging with individuals interested in joining our IDEXX team in the future or seeking more information about Field Support Careers at IDEXX.

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

What can you expect?

You can expect a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows travel, meeting new people, expanding your knowledge, and positively impacting pets and their owners. Your daily work involves meeting new people and building relationships with customers. Being a positive team player is essential. The FSR role is evolving to better support our customers’ needs, offering growth opportunities through comprehensive training programs.

As an FSR, you will work closely with Field Sales Representatives and Customer Support to develop strategies for maintaining customer accounts through education and customer-centric solutions. You will install and train clinic staff on IDEXX analyzers (ProCyte, Catalyst One, SediVue) and assist with critical customer visits, providing onsite technical support when needed. No two days are the same. You will visit customers daily, occasionally adjusting your schedule for customer events and emergency practice visits.

The positions are field-based, working and traveling from a home office. You will use various programs to plan your visits, serving as an IDEXX ambassador and trusted advisor. You will manage your schedule based on customer needs while focusing on your professional development.

What do you need to succeed?

• Minimum three (3) years veterinary clinic experience, with a training and/or leadership background preferred.
• Effective communication and collaboration skills with customers, management, and peers.
• Ability to build strong customer and peer partnerships to gain confidence and trust.
• Ability to plan and prioritize work in a dynamic environment and make timely decisions.
• Effective listening skills to discover customer needs and adapt your approach.
• Comfort with learning and using technology such as computers, tablets, and smartphones; networking experience is a plus.

Key Traits for Success

• Enthusiastic attitude
• Persistence
• Ethical behavior
• Self-awareness
• Authenticity
• Emotional intelligence
• Relationship-oriented
• Self-motivated

Shift info/travel

• Weekend hours and weekday overtime may be required.
• Overnight travel required, up to 75% of the time, including 5 days of car travel and 6-8 days of overnight travel per month (varies by region).
• Valid driver’s license required.
• Willingness to relocate within the designated territory.

What you can expect from us

• Hourly rates starting at $27/hr+
• Opportunity for annual cash bonuses
• Health, dental, and vision benefits from day one
• 5% matching 401k
• On-the-job training and career advancement opportunities (experience not required)
• Additional benefits: financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more

Physical Demands and Work Environment

• Extended standing, sitting, reaching, and manual manipulation.
• Occasional climbing, bending, kneeling, or crouching.
• May lift up to 60 pounds.
• Specific vision and hearing requirements for effective communication.
• Ability to travel extensively, including internationally, and drive for long periods.

Why IDEXX?

We’re proud of our impactful work in pet health, water safety, and livestock protection. With customers in over 175 countries and a workforce of over 10,000, we foster a positive, respectful work culture that encourages learning and discovery. We offer competitive compensation, incentives, and benefits, supporting purposeful work that drives improvement.

We value diversity and encourage applicants from all backgrounds, including women, people of color, LGBTQ+ individuals, and others, to apply. IDEXX is an equal opportunity employer.

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