Field Support Representative – Diagnostic Imaging

Jobtailor; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

IDEXX is seeking a field-based professional to install Diagnostic Imaging Systems, train clinic staff, and drive customer success across an assigned territory in the United States. You will partner with Field Sales and Support to optimize visits and ensure top-tier service.

Strong communication and travel readiness are essential. The role emphasizes relationship building, problem solving, and acting as an IDEXX ambassador to clients, with opportunities for professional growth and hands-on

Qualifications

• Valid driver’s license required.
• Residency in the East Ohio Valley & Pittsburgh regions, preferably the Cleveland or Pittsburgh area.
• Willingness to travel within and occasionally outside the assigned territory.
• Ability to build and maintain customer relationships.
• Strong communication and collaboration skills.
• Planning and prioritization skills.
• Effective listening skills and ability to adapt approach to different situations.
• Comfort learning and using computers, tablets, and smartphones.
• Computer networking experience is a plus.
• Ability to extend, reach, manipulate objects, controls, and tools.
• Ability to occasionally climb, balance, bend, stoop, kneel, or crouch.
• Ability to lift, move, and carry up to 60 pounds.
• Specific vision abilities including close vision, color vision, depth perception, and focus adjustment.
• Hearing acuity sufficient for telephone and in-person communication.
• Ability to communicate effectively in English.
• Ability to travel, drive for extended periods, work within the assigned area, and work with or have contact with animals.
• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience strongly preferred.

Responsibilities

• Partner closely with Field Sales and Customer Support to develop strategies that manage customer accounts.
• Build customer relationships, solve problems, and support customer success in the field.
• Visit customers daily and adjust schedules to support events and emergency practices.
• Install IDEXX Diagnostic Imaging Systems for customers.
• Train veterinary clinic staff on best practices to maximize system performance.
• Support critical customer visits with onsite technical troubleshooting.
• Plan and strategize customer visits using multiple programs.
• Serve as an IDEXX ambassador and trusted customer advisor.
• Manage schedules according to customer needs while focusing on professional development and growth.
• Travel by air and car within the assigned territory and occasionally outside it.

Skills

Customer relationship management

Communication

Planning and prioritization

Technical troubleshooting

Training and leadership

Tools

Computers

Tablets

Smartphones

Job description

• Partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts
• Build customer relationships, solve problems, and support customer success in the field
• Visit customers daily and adjust schedules to support customer events and emergency practices
• Install IDEXX Diagnostic Imaging Systems for customers
• Train veterinary clinic staff on best practices to maximize system performance
• Support critical customer visits with onsite technical troubleshooting
• Plan and strategize customer visits using multiple programs
• Serve as an IDEXX ambassador and trusted customer advisor
• Manage schedules according to customer needs while focusing on professional development and growth
• Travel by air and car within the assigned territory and occasionally outside it

Requirements

• Valid driver’s license required
• Residency in the East Ohio Valley & Pittsburgh regions, preferably the Cleveland or Pittsburgh area
• Willingness to travel within and occasionally outside the assigned territory
• Ability to build and maintain customer relationships
• Strong communication and collaboration skills
• Planning and prioritization skills
• Effective listening skills and ability to adapt approach to different situations
• Comfort learning and using computers, tablets, and smartphones
• Computer networking experience is a plus
• Ability to extend, reach, manipulate objects, controls, and tools
• Ability to occasionally climb, balance, bend, stoop, kneel, or crouch
• Ability to lift, move, and carry up to 60 pounds
• Specific vision abilities including close vision, color vision, depth perception, and focus adjustment
• Hearing acuity sufficient for telephone and in-person communication
• Ability to communicate effectively in English
• Ability to travel, drive for extended periods, work within the assigned area, and work with or have contact with animals
• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience strongly preferred

Core Competencies

Demonstrates strong customer relationship management and technical support capabilities, with a focus on training veterinary staff and troubleshooting diagnostic imaging systems. Proven ability to plan and prioritize customer visits while effectively communicating and collaborating with diverse teams.

Highest-signal resume keywords

• Veterinary Clinic Experience
• Customer Relationship Management
• Technical Troubleshooting
• Training and Leadership
• Planning and Prioritization

ATS Optimization Keywords

Hard Skills

• Diagnostic Imaging Systems Installation
• Computer Networking
• Technical Support
• Problem Solving
• Customer Success Strategies

Soft Skills

• Strong Communication
• Collaboration
• Effective Listening
• Adaptability
• Relationship Building

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Veterinary Clinic
• Customer Support
• Field Sales
• Customer Events
• Emergency Practices

Tools & Technologies

• Computers
• Tablets
• Smartphones