Field Support Manager

American-Carpet-South-; Leetsdale (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal Time Off

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match (up to 4%)

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

ACS: Commercial & Residential Flooring Specialists is seeking a dynamic Field Support Manager to drive sales growth, improve operational efficiency, and elevate customer experience across Home Depot partnerships and job sites. You will train associates, monitor showroom standards, and ensure high-quality installations while maintaining safety and certifications.

Two-Saturday per month availability at Home Depot, plus after-hours on-call as needed.

Qualifications

• Experience in sales, operations, and customer experience preferred.

Responsibilities

• Utilize data to find potential customers and help turn those leads into sales.
• Promote current sales deals and flooring offers to The Home Depot associates.
• Inspect showrooms to ensure displays are neat and properly signage.
• Train The Home Depot associates on products and programs.
• Collaborate with The Home Depot PRO Desk to assist contractors with sales, quotes, and installation questions.
• Participate in Home Depot events to train associates and maintain showroom readiness.
• Attend management meetings to strengthen relationships and gather feedback.
• Visit job sites to verify contractors follow standards and deliver high-quality work.
• Mentor new contractors on proper installation techniques.
• Review customer feedback and resolve issues; escalate to VP for larger problems.
• Ensure contractors follow environmental safety rules and have necessary certifications such as Lead Safe Certification.
• Document issues with photos/videos and share findings with the team.
• Assist with inventory checks and conduct workroom meetings to keep operations smooth.
• Be available two Saturdays a month at Home Depot stores (9:00 AM–2:00 PM) and be on-call after hours.
• Be prepared to help with warehouse duties when needed.

Job description

Are you a dynamic and results-driven professional with a passion for sales, operations, and customer experience? We are seeking an exceptional Field Support Manager to join our team and play a key role in driving sales growth, improving operational efficiencies, and enhancing the customer experience. If you’re ready to build strong partnerships, lead training initiatives, and ensure quality standards across job sites, we want to hear from you!

Welcome to ACS: Commercial & Residential Flooring Specialists, where your expertise meets a vibrant community!

At ACS, we're more than just a flooring installation company; we're a thriving community driven by our values. Grounded in four foundational principles— Say Yes, Own It, Do What You Say, and We Care —we foster a culture of unity, togetherness, and unwavering commitment.

As a Field Support Manager, you will play a crucial role in driving sales, improving operational efficiencies, and enhancing customer satisfaction. You’ll collaborate with Home Depot teams, contractors, and internal stakeholders to ensure seamless execution of flooring programs, provide training, and ensure quality standards are met across job sites.

Key Responsibilities:

Sales & Store Support

• Utilize data to find potential customers and help turn those leads into sales.
• Promote current sales deals and flooring offers to The Home Depot associates.
• Inspect showrooms to make sure everything is neat, organized, and has the right displays and signage.
• Train The Home Depot associates on products and programs.
• Work with the PRO Desk at The Home Depot to help contractors with sales, quotes, and installation questions.
• Participate in The Home Depot events to train associates and ensure everything in the showroom is in top shape.
• Attend meetings with management to strengthen relationships and gather feedback.

Quality Control & Operations

• Visit job sites to check that contractors are following our standards and doing high-quality work.
• Help new contractors learn how to do the job properly by walking them through their first installation.
• Inspect job sites based on customer feedback and work to fix any issues that come up, ensuring customers are satisfied.
• Review complaints and approve small fixes; for larger issues, you’ll work with the VP to resolve them.
• Ensure contractors follow environmental safety rules and have necessary certifications, such as Lead Safe Certification.
• Take photos and videos during job site visits to document issues and share findings with the team.
• Help with inventory checks and workroom meetings to keep everything running smoothly.

Additional Duties and Requirements:

• Be available to work two Saturdays a month from 9:00 AM – 2:00 PM at Home Depot stores.
• You may need to be on-call after hours.
• Be ready to cover other tasks when needed, such as helping with warehouse duties if a team member is unavailable.

Benefits:

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match (up to 4% employer match!)
• Voluntary Short Term Disability
• Company Paid Life Insurance and ADD
• Employee Assistance Program (EAP)