Field Support Engineer - Windows 10/11 Migration

Net2Source (N2S); San Diego (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

Net2Source is seeking an IT support professional to collect hardware and software data for the Windows 10 to Windows 11 migration at the client site in San Diego. You will work with application owners, infrastructure teams, and end users to ensure accurate documentation and successful deployment.

The role requires 3–5 years of IT support or desktop engineering experience, strong Windows expertise, and the ability to follow the migration plan and defined procedures on-site.

Qualifications

• 3–5 years of IT support, desktop engineering, systems support or infrastructure experience.
• Experience diagnosing Windows OS, devices, drivers, and network issues.

Responsibilities

• Collect hardware and application details for Windows 10 to Windows 11 migration per SOW and migration plan.

Skills

Windows 10/11 troubleshooting

Windows workstation setup

Software installation

Hardware & peripherals

Device drivers & Device Manager

Active Directory concepts

TCP/IP, DNS, DHCP networking

User/group permissions

OS compatibility troubleshooting

Backup & data migration fundamentals

Technical documentation & comms

Independent troubleshooting & escalat​

Job description

Net2Source is seeking an IT support professional to collect hardware and software data for the Windows 10 to Windows 11 migration at the client site in San Diego. You will work with application owners, infrastructure teams, and end users to ensure accurate documentation and successful deployment.

The role requires 3–5 years of IT support or desktop engineering experience, strong Windows expertise, and the ability to follow the migration plan and defined procedures on-site.