Field Support Engineer II

Jobtailor; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a field service professional in Fairfax, VA to diagnose and repair designated medical equipment within a defined territory. You will perform installations, upgrades and preventive maintenance according to Zeiss Meditec guidelines, while coordinating visits and assessing impacts on practices and patient care.

Daily field service reporting and weekly expense submissions are required, along with maintaining parts inventory and supporting service agreements.

Qualifications

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics.
• Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

Skills

Electronics repair

Field service

Customer service

Communication skills

Independent work

Time management

Computer skills

Education

BS in Electronics/Engineering/Computer Technology

A+ Certification

Net+ Certification

Job description

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics.
• Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Certifications & Qualifications

• A+ Certification
• Net+ Certification