Field Support Engineer, Controls

Rockwell Automation; Kentucky; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance including Medical, 1

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Field Support Engineer to travel within the assigned service area, perform on-site installation and diagnoses, and ensure customer satisfaction. You will lead project needs, oversee startup and maintenance of automation systems, and act as the customer liaison for technical and administrative matters.

The role requires a Bachelor's degree, US work authorization, 50% travel, and a valid driver's license.

Qualifications

• Bachelor's degree required.
• Legal authorization to work in the U.S. (no visa sponsorship).
• Ability to travel 50% of the time.
• Valid driver's license.

Responsibilities

• Manage customer projects including needs identification, scheduling, tracking, and reporting.
• Support installation, startup, maintenance, and operation of automation systems and software.
• Evaluate operational quality and liaison with customers on project topics.
• Participate in establishing and achieving customer satisfaction metrics.
• Document validation plans, SOPs, reports, and traceability.
• Communicate project details with Rockwell Automation and customer management.

Education

Bachelor's Degree

Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field

Tools

RSLogix 5/500/5000

FactoryTalk Studio

Studio5000

ControlLogix

CompactLogix

PowerFlex drives

Ethernet/IP / Network knowledge

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better everyday, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description As a field Support Engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on‑site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on‑site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Columbus, Ohio area. Your work will be primarily remote, with 50% commutable travel to customers within the region.

Your Responsibilities

• You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
• You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
• You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
• You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix...).
• You will need to communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have

• Bachelor's Degree
• Legal authorization to work in the U.S.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 50% of the time.
• A valid drivers license.

The Preferred - You Might Also Have

• Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
• Typically requires minimum 5+ years of related experience
• Experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
• PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
• Studio5000, ControlLogix, CompactLogix PowerFlex products and applications
• Ethernet/IP, Stratix Switches Servo/Motion control
• Low Voltage PowerFlex Drives or Medium Voltage Drives
• Multiple networks, including EtherNet, ControlNet, and DeviceNet

What We Offer

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description,

#LI-Hybrid #LI-AC1 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!