Field Support Engineer

Rise Technical; Washington (District of Columbia, MD); Hybrid; USD 125,000 - 160,000; Full time

Benefits offered by this job

Hybrid work (1 day/week)

Relocation assistance

Training

Bonus

Healthcare

401k

Holidays/PTO

Dental

Short Term Disability

Job summary

Rise Technical is seeking an experienced UPS Service Lead – Critical Power (3-Phase) to join its growing US team. The role blends field knowledge with technical mentoring, offering a clear path to Regional Service Manager and a hybrid work model in the Washington, DC area.

You will train technicians, provide technical support on Batteries, UPS and Critical Power Systems, and support customers. Travel is minimal (about 25%) with no overnight stays; relocation assistance is available, and a

Qualifications

• Background in Critical Power UPS maintenance.
• Experience with Batteries, UPS and Critical Power Systems.
• Desire for progression in career.

Responsibilities

• Support customers and technicians with technical support.
• Train technicians on UPS Maintenance.
• Travel roughly 25% with no overnight stays.

Skills

UPS maintenance

Batteries experience

Critical Power Systems

Progression minded

Technical training

Job description

UPS Service Lead – Critical Power (3-Phase) | Path to Regional Service Manager

$125,000 - $160,000 + Hybrid (1-day a week) + Bonus + Relocation Assistance + Training + No Overnight Travel + Great Company Package (Healthcare + 401k + Holidays/PTO + Dental + Short Term Disability)

Home location: – Relocation Assistance - (Commutable from: Washington, DC; Frederick, MD; Gettysburg, PA; Hanover, PA; Westminster, MD; Baltimore, MD; Columbia, MD; Annapolis, MD; Bowie, MD; Waldorf, MD; Alexandria, VA; Woodbridge, VA; Fredericksburg, VA; Culpeper, VA; Charlottesville, VA; Warrenton, VA; Harrisonburg, VA; Luray, VA; Front Royal, VA; Winchester, VA; Martinsburg, WV; Harpers Ferry, WV; Hagerstown, MD; Chambersburg, PA)

Are you an experienced Critical Power UPS Service Technician ready to take the next step in your career and transition from field service into a technical support position?

This is an excellent opportunity to take the next step in your career with a rapidly growing organization, becoming a key technical resource for the service team with a clear pathway to progress into a Regional Service Manager position.

This industry-leading company is growing rapidly, with the goal of building a strong national presence across the US within the next 24 months. They have recently set up their UPS service and are looking for highly skilled technicians to join and help them dominate in this sector.

In this role, you will be in the crucial position of sharing your knowledge through offering training and support to customers and technicians. You will start by achieving ASP status allowing you to have a significant impact on the UPS arm of the business and work towards becoming a Regional Service Manager.

This is an excellent opportunity for an experienced UPS technician to move away from being on the tools and develop into a senior role, significantly contributing to a rapidly growing company.

The Role

• Support customers and technicians with technical support.
• Train technicians on UPS Maintenance.
• Minimal travel of around 25% with no overnight stays.

The Candidate

• Critical Power UPS maintenance background.
• Experience working on Batteries, UPS and Critical Power Systems
• Wants progression.

Three-Phase UPS, Critical Power, Uninterruptible Power Supply, UPS Maintenance, Field Service, Technical Support, Preventive Maintenance, Battery Testing, VRLA Batteries, Lithium-Ion Batteries, Static Bypass, Rectifier, Inverter, Static Transfer Switch, PDU, Load Bank Testing, Fault Diagnosis, Data Center, Technician Training, Regional Service Manager

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.