Field Support Engineer

ADP, Inc.; Moorpark (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Quantum-Systems Inc. is seeking a Field Support Engineer to join our team in Moorpark, CA. You will solve complex challenges in the government UAS sector, install software/hardware, and support fielded systems through testing and troubleshooting.

Responsibilities include collaborating with engineering, supporting field deployments, and providing customer-focused service. Travel up to 40% and extended on-site hours may be required; in-office position in Moorpark, CA.

Qualifications

• BS in STEM and 4–7 years of Embedded System experience.
• 3+ years hands-on experience with software/hardware installation; networking knowledge (UDP/TCP/IP).
• Experience with wire harness fabrication, soldering, and reading engineering drawings.
• Experience with Windows and Linux operating systems.
• Ability to work independently and in a team; strong communication skills.

Responsibilities

• Collaborate as part of the Quantum-Systems engineering team.
• Support customer field issues in a high tempo work environment.
• Perform testing, repairing, replacing parts, loading software/firmware, and testing systems for deployment.
• Troubleshoot UAVs including radios, electronics, software, and networking with minimal supervision.
• Provide engineering support for field demonstrations and trade shows.
• Travel up to 40% to support remote locations worldwide.
• Ongoing on-site work in Moorpark, CA; extended hours as needed.

Skills

Embedded Systems

Networking UDP/TCP/IP

Verbal Communication

Written Communication

Problem Solving

Independent & Teamwork

Education

BS in STEM

Tools

Windows OS

Linux OS

Soldering

Wire Harness Fabrication

Engineering Drawings

Job description

Salary Range: $100,000.00 To $125,000.00 Annually

Quantum-Systems Inc is a global leader in aerial intelligence and autonomous, AI-powered aerial robotics. We design, develop, manufacture and deliver eVTOL Unmanned Aircraft Systems (UAS) and an ecosystem of related products and services. Our business directly addresses the Defense and Security markets in North America, Asia Pacific and Latin America. We currently have an opening for a well-qualified candidate to join our Field Support Engineer. This position reports to the Customer Support Manager.

As a Field Support Engineer at Quantum-Systems you will play a critical role in solving challenges within the dynamic and competitive government UAS industry. In this role, you will be a creative problem solver, tackling the multi-faceted problems facing our various platforms and delivering cutting edge technology transforming the battlespace. Candidates will exemplify their technical acumen and customer first mentality to support fielded systems, observe operation improvements and advance new technologies aligned to our company's vision for UAS and Airborne Artificial Intelligence. From enabling warfighter needs to executing in field improvements you will be at the forefront of Aerial Intelligence.

Responsibilities:

• Collaborate as part of the Quantum-Systems engineering team
• Support customer field issues in a high tempo work environment
• Performs testing, repairing, replacing parts, loading software and firmware and testing systems for operational deployment
• Minimal Supervision to solve complex problems with UAV's including Radios, Electronics, Software and Networking
• Provide engineering support for field demonstrations and trade shows
• Position requires travel up to 40% of the time to support business needs to remote locations world wide
• Will require extended hours and 7 day support when on site with customers
• Embody, promote, and live the Quantum Systems core principles
• This is an In Office position in Moorpark, CA

Basic Qualifications:

• Bachelor of Science (BS) in a Science, Technology, Engineering or Mathematics (STEM) discipline and 4-7 years of Embedded System experience
• 3+ years hands on experience with Software/hardware installation, knowledge of computing networking including UDP and TCP/IP
• Experience in wire harness fabrication, soldering and understanding of engineering fabrication drawings and procedures
• Experience in Windows and Linux Operating systems
• Capable of working both independently and in a team environment
• Excellent verbal and written communication skills
• Background Check/U.S. Citizenship required due to government contract requirements

Preferred Qualifications:

• 3+ years of field engineering support for UAV or Robotic systems
• Experience in Video and Data Communications across Ethernet
• Success in a startup environment demonstrating adaptability
• Experience with Unmanned Aircraft development experience a plus
• Ability to prioritize and adjust tasks to accomplish desired results
• Ability to prioritize multiple responsibilities and/or accomplishing them simultaneously
• Ability to comprehend and analyze complex problems and develop solutions