Forward Deployed Engineer (m/f/d)

Quantum Systems; Germany (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company pension scheme

Flexible working hours

Mobile Work option

Fitness membership subsidy

Bike-Leasing

Corporate Benefits

Employee events

Lunch-Card

Company Shuttle

Job summary

Quantum Systems in Ohio is seeking a Field Support Technician who will provide on-site technical support for drone systems across Europe. Your role involves troubleshooting, repairs, and ensuring customer satisfaction.

You will closely collaborate with various internal teams and need strong analytical skills, excellent communication, and fluency in English and German. The position also offers great benefits like flexible working hours and a company pension scheme.

Qualifications

• Degree or vocational training in a relevant field.
• Strong analytical and problem-solving skills.
• Fluency in English and German.

Responsibilities

• Deliver on-site troubleshooting of products.
• Provide on-site repair and rework tasks.
• Ensure compliance with safety standards.
• Handle customer requests in Jira Service Management.
• Contribute to internal knowledge bases.

Skills

Analytical skills

Problem-solving

Customer communication

Technical documentation

Fluency in English

Fluency in German

Education

Degree in electronics, mechatronics, or aerospace

Equivalent practical experience in technical support

Tools

Jira Service Management

Job description

Field Support Technician, you will be a key part of our Solutions team to deliver on-site technical support, repair and troubleshooting for our drone systems across Europe. Together with our World‑Class‑Team, you will take an empowering role: pushing the boundaries of drone technologies. You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to resolve technical issues on‑site, ensure product reliability, and enable customer success through hands‑on support and knowledge transfer. To ensure high system availability and customer satisfaction across all deployed systems, your mission will have a powerful impact.

What is your Day to Day Mission

• Technical Support – on site: Deliver on‑site troubleshooting of the Quantum Systems products at customers’ site (Europe‑wide) based on best practices, manuals and knowledge bases.
• Repair and Rework – on site: Provide on‑site repair and rework tasks of the Quantum Systems products at customers’ site (Europe‑wide) based on best practices and repair manuals.
• Safety & Compliance – on site: Ensure compliance with safety standards and operational guidelines during all service activities.
• Technical Assistance – on site: Provide the Quantum Systems training and demo team with technical on‑site assistance prior and during their operations at the customers’ site (Europe‑wide).
• Travel organization: Independently plan and coordinate support and repair visits in alignment with internal departments and the customer.
• Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems that occur on customer’s site. Provide structured service reports after on‑site visits to ensure transparency and internal follow‑up.
• Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.
• Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements.
• Customer Issue Resolution: Take ownership of on‑site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self‑driven repair and maintenance activities.

What you bring to the team

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field.
• Alternatively: equivalent practical experience in technical support, field service, or hands‑on system troubleshooting.
• Strong analytical and problem‑solving skills with a clear focus on root cause resolution.
• High level of ownership and accountability when dealing with customer issues and escalations.
• Structured and self‑driven way of working, even in dynamic, on‑site environments.
• Confident in working with technical documentation, diagnostics, and repair processes.
• Strong customer‑facing communication skills with the ability to simplify complex technical topics.
• Fluently in English and German.
• Willingness to travel frequently across Europe.
• Passion for cutting‑edge technologies such as drones, robotics, or aviation.

Why Quantum‑Systems

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer‑centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Our benefits

• Company pension scheme: We support you so that you can already make provisions for later.
• Flexible working hours: With trust‑based working hours, you are responsible for your working hours and for your work‑life balance.
• Mobile Work: If things get a little busy in the office, you have the option to work remotely one flexible day per week.
• Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities, and we subsidize the membership.
• Bike‑Leasing: We support you in staying environmentally mobile and healthy.
• Corporate Benefits: Attractive offers and discounts from well‑known suppliers and brands, e.g., Adidas, Apple, Expedia.
• Employee events: We celebrate our successes together.
• Lunch‑Card: A daily lunch budget is sponsored.
• Company Shuttle: Convenient shuttle service that picks you up from Laim in Munich and brings you to our location, with return trips at the end of the workday.

About us

Quantum Systems specialises in the development, design, and production of small Self‑Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take‑off and landing (eVTOL) sUAS maximize range and versatility and provide operators with a seamless user experience. By integrating cutting‑edge software capabilities, like edge computing and real‑time AI‑powered data processing, Quantum Systems is building next‑generation UAS for clients in defence, security, and public sectors.

Our commitment

We are an open‑minded company that values and actively promotes diversity. Regardless of gender, age, ethnic origin, religion, sexual orientation, or disability, we firmly believe that the diversity of our employees is an essential part of our success. Every voice is heard and every perspective is valued. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.