Field Support Engineer

Mirion Technologies; California, Irvine (MO, CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Field Service Engineer to join their dynamic team. This role involves the installation, modification, and repair of advanced nuclear measurement equipment, ensuring optimal performance and customer satisfaction. You will be pivotal in troubleshooting complex systems, providing top-notch technical support, and maintaining thorough documentation of field activities. With a strong emphasis on safety and customer relations, this position offers a unique opportunity to work in a fast-paced environment with significant regional travel. If you possess a technical background and a passion for customer service, this could be the perfect fit for you.

Qualifications

• 1-3 years in a technical/customer service position required.
• A.S. or B.S. degree in Electronics or Nuclear Engineering preferred.

Responsibilities

• Conduct on-site installation of nuclear measurement equipment.
• Troubleshoot equipment malfunctions and provide technical support.

Skills

Technical acumen

Verbal communication skills

Organizational skills

Analytical problem-solving

Customer relations

Education

A.S. or B.S. degree in Electronics

Technical schooling with related experience

Tools

SQL Server

Crystal Reports

Access

Genie 2000

Apex Gamma

Apex In-Vivo

Eclipse

Apex-Alpha/Beta software

Job description

Description

Mirion Technologies is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

ESSENTIAL DUTIES:

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.


• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.


• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.


• Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

ADDITIONAL DUTIES:

• In-house Troubleshooting and Repair


• Technical Support (by phone/email)

ESSENTIAL REQUIREMENTS:

• Technical acumen. Preferably electronics, Mechanical or Science/Physics background.


• Very good verbal communication skills.


• Excellent organizational skills, typing/keyboarding skills and written reporting skills.


• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.


• Must be logical and analytical in approaching solutions to complex problems.


• Understand and adhere to all safety policies on the job.


• Ability to lift at least 50+ pounds.


• 70% regional travel.


• Must have a valid driver's license.

PREFERRED SKILLS:

• Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.


• Experience using Mirion (Canberra) applications such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex-Alpha/Beta software.


• Database management experience using SQL Server, Crystal Reports and/or Access.


• Nuclear Physics and Radiation Principles knowledge and experience.


• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.


• Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.


• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.


• Naval Nuclear Power Program experience is a plus.

Qualifications

Education

Associates of Engineering (preferred)

Experience

1-3 years in a technical/customer service position. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.