Field Supervisor

Champion Windows & Home Exteriors; Bensenville (IL); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Champion Windows & Home Exteriors in Illinois seeks a Field Supervisor to lead field operations teams, review project schedules, train installers and subcontractors, monitor progress and customer reviews.

The FS will manage permits, load materials, ensure safety and quality, and work with Installation Supervisors and the Regional Operations Manager to deliver projects on time.

Qualifications

• Minimum 10 years in construction field operations, focusing on sunrooms, doors and windows.
• Ability to diagnose service problems and use technology effectively.
• Strong organizational and proactive approach to managing customer/employee/subcontractor interactions.

Responsabilités

• Maintain branch quality standards.
• Measures jobs.
• Check jobs for potential installation problems prior to start.
• Review concerns with Installation Supervisor and Regional Operations Manager.
• Review contract with customer.
• Diagnose and/or perform service work.
• Install jobs as needed.
• Employee and subcontractor training.
• Ensure crews know details of job to be installed and have loaded materials and equipment on the truck.
• Oversee performance of Lead Installers and Apprentices and train them on proper procedures.
• Obtain building permits as required.
• Review schedule with Installation Supervisor.
• Other duties may be assigned.

Connaissances

10+ years construction operations

Sunrooms/doors/windows expertise

Problem solving

Description du poste

Overview

The Field Supervisor (FS) is responsible for supervising the field operations teams (GDI and subcontractors). This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.

Responsibilities

• Maintain branch quality standards
• Measures jobs
• Check jobs for potential installation problems prior to job start
• Review concerns with Installation Supervisor and Regional Operations Manager
• Review contract with customer
• Diagnose and/or perform service work
• Install jobs as needed
• Employee and subcontractor training
• Ensure that crews know details of job to be installed and have loaded proper materials and equipment on the truck
• Oversee performance of Lead Installers and Apprentices and train them on proper procedures
• Obtain building permits as required
• Review schedule with Installation Supervisor
• Other duties may be assigned

Qualifications

Applicant must have a minimum of 10 years’ experience in construction field operations, with a focus on sunrooms, doors, and windows. Must understand all product lines and know how to diagnose and correct service problems. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer/employee/subcontractor interactions, company expectations, and be able to work within the organization to deliver win-win solutions for both our customers and our employees/subcontractors.

Performance Expectations

• Revenue projections of branch
• 90 day branch quality
• Project timelines as defined by GDI budgeting process
• Customer service surveys, top score of 90% or better
• Training
• Apprentice to Installer 3 months of hire
• Installer to Lead Installer 9 months of hire
• Subcontractor for installation 3 months of hire
• Online reviews 30% of installed jobs

GDI is an Equal Employment Opportunity Employer

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