Field Supervisor

Champion Windows & Home Exteriors; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Champion Windows & Home Exteriors in Madison, WI seeks a Field Supervisor to lead field operations teams (GDI and subcontractors). You will review project schedules, train installers, monitor progress and expenses, perform field measures and permits, help crews start and finish jobs, complete service calls, and meet customers to discuss complex projects.

Key duties include maintaining branch quality standards, measuring jobs, checking for installation issues before start, reviewing concerns with

Qualifications

• Minimum 10 years’ experience in construction field operations, focused on sunrooms, doors, and windows.
• Strong problem-solving, organization, and communication skills.
• Proactive approach to managing customer/employee/subcontractor interactions.

Responsibilities

• Maintain branch quality standards.
• Measure jobs and ensure accuracy of field work.
• Check jobs for installation problems before start.
• Review concerns with Installation Supervisor and Regional Operations Manager.
• Review contracts with customers.
• Diagnose and/or perform service work as needed.
• Install jobs when required.
• Provide employee and subcontractor training.
• Ensure crews know job details and loaded materials/equipment.
• Oversee performance of Lead Installers and Apprentices and train them.
• Obtain building permits as required.
• Review schedule with Installation Supervisor.
• Other duties may be assigned.

Skills

Field supervision

Training & mentoring

Project coordination

Customer service

Problem solving

Organizational skills

Tools

Technology proficiency

Microsoft Office

Job description

Overview

The Field Supervisor (FS) is responsible for supervising the field operations teams (GDI and subcontractors). This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.

Overview

The Field Supervisor (FS) is responsible for supervising the field operations teams (GDI and subcontractors). This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.

Responsibilities

• Maintain branch quality standards
• Measures jobs
• Check jobs for potential installation problems prior to job start
• Review concerns with Installation Supervisor and Regional Operations Manager
• Review contract with customer
• Diagnose and/or perform service work
• Install jobs as needed
• Employee and subcontractor training
• Ensure that crews know details of job to be installed and have loaded proper materials and

equipment on the truck

• Oversee performance of Lead Installers and Apprentices and train them on proper procedures
• Obtain building permits as required
• Review schedule with Installation Supervisor
• Other duties may be assigned

Qualifications

Applicant must have a minimum of 10 years’ experience in construction field operations, with a focus on sunrooms, doors, and windows. Must understand all product lines and know how to diagnose and correct service problems. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer/employee/subcontractor interactions, company expectations, and be able to work within the organization to deliver win-win solutions for both our customers and our employees/subcontractors.

Performance Expectations

• Revenue projections of branch
• 90 day branch quality
• Project timelines as defined by GDI budgeting process
• Customer service surveys, top score of 90% or better
• Training
• Apprentice to Installer 3 months of hire
• Installer to Lead Installer 9 months of hire
• Subcontractor for installation 3 months of hire
• Online reviews 30% of installed jobs

GDI is an Equal Employment Opportunity Employer

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