Field Superintendent - Service

Schindler Group; Boston (MA); On-site; USD 113,400 - 141,700; Full time

Benefits offered by this job

Fully vested 401(k) match, up to 7%

Competitive Medical, Dental and Vision Plans

3 weeks’ vacation

Tuition Reimbursement

Parental Leave

Job summary

Schindler Group in Boston, MA is looking for a Field Superintendent of Existing Installations to manage servicing, maintenance, and repairs of elevators and escalators. You will lead a team of technicians, ensuring quality standards and safety measures are met.

The ideal candidate will have over 5 years of technical leadership or elevator industry experience, a Bachelor's degree, and strong problem-solving skills. Competitive benefits include a fully vested 401(k) match and comprehensive medical plans.

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Proven leadership skills.
• Ability to manage sensitive employee relations issues.

Responsibilities

• Oversee servicing, maintenance and repair of assigned units.
• Build a safe and effective team environment.
• Perform regular site inspections to deliver exceptional service.

Skills

Technical leadership experience

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor’s degree or equivalent in relevant work experience

Tools

MS Office suite

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities

As a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety

• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices

Employee development, planning & logistics

• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration

• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving

• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise

What you will learn

• Enhance knowledge of Schindler’s products and industry standards through onboarding training focused on service and maintenance
• Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving
• Gain expertise in supervising customer accounts while navigating industry regulations
• Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions
• Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site

What you bring

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

Base Salary $113,400 - $141,700

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What’s in it for you?

• Fully vested 401(k) match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 company observed holidays
• Tuition Reimbursement – Eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
• A wide range of development opportunities to boost your professional and leadership growth

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health, disability or veteran status.