Field Strategy & Operations Manager - Lafayette

Honey Homes, Inc.; Lafayette (CA); Híbrido; USD 95 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary range

Equity

Benefits

Resumo da oferta

Honey Homes is hiring a Field Strategy & Operations Manager to lead our East Bay market from Lafayette. You will manage two teams: handymen in the field and AI-assisted workflows that prepare visits, draft member communications, monitor performance, and keep operations running.

The role requires hands-on leadership, coaching, and a passion for hospitality. You’ll drive market performance, hire and coach the handyman team, and tailor the AI toolkit with new workflows.

Qualificações

• 3+ years of strategy, operations, or field management experience.
• Hands‑on familiarity with home maintenance and repair is a plus
• Analytical instincts with dashboards to guide decisions
• A hospitality mindset and genuine care for customers and teammates

Responsabilidades

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord.
• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency

Conhecimentos

Strategy & operations

People leadership

Data-driven decision making

Hospitality mindset

Driver's license

Ferramentas

AI toolkit

Descrição da oferta de emprego

Honey Homes | Making Homeownership Effortless

About Honey Homes

Honey Homes is a membership service that makes home upkeep effortless. Members are paired with a dedicated handyman and a simple app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we're backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor.

About the role

We're hiring a Field Strategy & Operations Manager to lead our East Bay market, based in Lafayette. You'll manage two teams at once: a team of full-time handymen who serve our members, and a set of AI agents and tools that prep visits, draft member communications, monitor performance data, and keep the operation running.

You’ll coach handymen in driveways and on ride-alongs, and you’ll review, correct, and improve the work your AI tools produce. The leverage from the second team is what lets you hold a higher standard with the first.

This role is based in Lafayette, CA: about three days a week in the field across the East Bay and one day in our Oakland office. It is not a remote role.

What you’ll do

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture

• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards

• Review and verify agent output, and decide which workflows earn more autonomy over time

• Own member experience in your market, including escalations, with hospitality and urgency

• Partner with recruiting to keep your hiring pipeline ahead of growth

• Use data to find problems early and build playbooks that fix them permanently

What you’ll accomplish in the first six months

1. Own market performance. Quality, retention, utilization, and visit feedback, reviewed weekly from the dashboards and acted on.

2. Build and coach the handyteam. Ride-alongs, structured feedback, and a hiring pipeline that stays ahead of plan.

3. Make the agent stack yours. Adopt the AI toolkit, add your own workflows, and graduate at least one from human-reviewed to trusted automation with a verification habit that scales.

4. Set the hospitality standard. Model it personally and train it, measured through member retention, visit feedback, NPS, and referrals.

5. Grow the market. Hit utilization and retention targets as we expand coverage across the East Bay.

What you bring

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company

• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus

• Hands‑on familiarity with home maintenance and repair is a plus

• Analytical instincts: you use data and dashboards to guide decisions

• A hospitality mindset and genuine care for customers and teammates

• Valid driver's license and reliable transportation

Compensation & benefits

• Salary: $95,000 to $130,000 base, commensurate with experience

• Equity: everyone at Honey Homes is an owner

• Benefits: 100% employer-paid medical, dental & vision; 401(k); FSA; flexible time off

• Must be authorized to work in the U.S.; we cannot sponsor visas at this time.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Women and under-represented minorities are encouraged to apply.