Field Solutions Specialist - Northeast

F. Hoffmann-La Roche AG; Baltimore (MD); On-site; USD 87,000 - 161,000; Full time

Benefits offered by this job

Company car provided

Job summary

Roche is seeking a Field Solutions Specialist for the Northeast region. You will be the regional expert for Roche automation systems, guiding workflow, integration, and optimization for laboratory operations.

You will own post-go-live support, conduct workflow assessments, and drive standardization across accounts. This role requires substantial travel and close collaboration with sales, ISAs, and other teams to ensure operational excellence.

Qualifications

• Bachelor’s degree in a relevant field.
• 3 years of experience implementing and evaluating complex laboratory IT products.
• Preferred: experience supporting Roche automation solutions or cobas 8100 and RDA.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance on workflow, specimen flow, efficiency, middleware integration, and application utilization.
• Perform workflow assessments, recommend operational improvements, and lead optimization activities.
• Support standardization of workflow best practices across assigned accounts.
• Own post-go-live workflow and provide ongoing consultation and support for cobas 8100 and RDA systems.
• Coordinate follow-up visits, workflow reviews, and health assessments.
• Partner with ISAs, FAS, FES, and other teams to coordinate regional automation support.
• Maintain knowledge of automation software and distinguish issues for routing.
• Assist implementation teams during planning, validation, and transition to long-term ownership.
• Resolve post-go-live workflow and application issues and escalate risks as needed.
• Coach FAS personnel and contribute to regional automation competency.

Skills

Strong communication skills

Relationship building

Customer consultative skills

Education

Bachelor’s degree in Medical Technology / IT / CS / Chemistry / Biology / Clinical Laboratory or equivalent

3 years field experience implementing complex laboratory IT products

Tools

Cobas 8100 & RDA platforms

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Solutions Specialist - Northeast

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will:

• serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership
• provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments
• perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation
• support the standardization of workflow best practices across assigned accounts
• assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems
• coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments
• partner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities
• maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing
• support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership
• resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary
• coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination
• contribute to regional automation competency development through coaching and mentoring to build regional field capability
• This is a field-based role - the territory is within the Northeast area (ME, NH, VT, MA, RI, CT, NY, PA, DE, MD, DC, VA)
• Travel: 50-75% travel across the region.
• Ideal candidate should reside in Boston, MA, Hartford, CT, Baltimore, MD, or Washington D.C., preferably within 40 miles of a major airport

Who You Are

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience
• 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic

Preferred Qualifications

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations
• Experience supporting cobas 8100 and RDA solutions
• Implementation, field applications, or field support experience
• Strong understanding of laboratory workflow, automation operations, and customer consultation
• Strong communication and relationship-building skills
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Additional Information:

• Relocation benefits are not available for this job posting
• A company car is provided with this position

The expected salary range for this position based on the primary location of Connecticut is $86,800.00 - $161,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.