Field Solutions Engineer

Cumulus Digital Systems; United States; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary with project-b

Equity incentive plan

Unlimited PTO

Per diem for lodging and meals when on

Relocation assistance

Health and dental insurance

Flexible Spending Account and retiree

Job summary

Cumulus Digital Systems seeks a Field Solutions Engineer to drive on-site adoption of Cumulus workflows at active customer sites. You will embed with customer teams, train crews, monitor data quality, and troubleshoot device and workflow issues to prevent project risks.

You will deliver structured training across contractors and supervisors, adapt to varying skill levels and languages, and maintain compliance dashboards while coordinating with project managers to stay aligned on schedules and

Qualifications

• Bachelor’s degree in engineering or equivalent technical field experience required.
• Minimum 3+ years in field operations or construction technology roles; experience may substitute for degree.
• Experience working with contractors or craft labor preferred.
• Ability to coach and communicate effectively in high-pressure environments.
• Willingness to embed on customer sites for extended periods (12–24 months).

Responsibilities

• Embed with customer teams to ensure correct usage of Cumulus workflows.
• Shadow installers and QC personnel to reinforce proper usage.
• Provide coaching and retraining at the job site as needed.
• Maintain a visible presence in daily operations.
• Deliver structured training to installers, foremen, QC managers, supervisors, and subcontractors.
• Adapt training to varying skill levels and languages.
• Record attendance and ensure workforce readiness.
• Perform daily data audits of workflow completion and QC sign-offs.
• Identify data gaps and collaborate with crews to fix root causes.
• Monitor device performance, tool calibration, and attribution data.
• Maintain and update job site compliance dashboards.
• Troubleshoot device pairing, connectivity, and credential issues.
• Document field issues with clear reproduction steps.
• Escalate design concerns to Deployment Eng. or PMs.
• Reduce support burden via proactive problem solving.
• Participate in daily briefings and weekly steering sessions.
• Provide insights on adoption, risks, and bottlenecks.
• Serve as a trusted advisor for site leadership on workflows.
• Coordinate with Project Managers for schedule alignment.

Skills

Strong communication

Coaching

Interpersonal skills

Influence without authority

Troubleshooting (mobile devices)

Adaptability

PPE compliance

Education

Bachelor’s degree in engineering (mechanical, electrical, industrial, or related)

Equivalent experience in technical field operations or construction technology

Tools

Mobile devices & software workflows

Job description

Field Solutions Engineer

About Cumulus

Cumulus is a Quality Management System (QMS) that ensures critical construction and maintenance activities are done right the first time, every time. By integrating AI-powered workflows and connected IoT devices, the Cumulus QMS improves the productivity and quality of critical work, such as bolt tightening, welding, and pressure testing.

To date, Cumulus has been used to manage over 15,000,000 work completions across industries such as energy, construction, manufacturing, semiconductors, data centers, transportation, chemicals, renewables, and more. In addition to improving safety and sustainability, our technology also has been proven to reduce costs for quality control and data review by over 60%.

Cumulus’s transformative technology has been widely recognized in the industry, including the following awards and honors:

• 2023 BuiltWorlds Americas Summit Demo Day Winner for Cumulus AI
• 2022 BuiltWorlds Maverick Awards winner for Cumulus CEO Matthew Kleiman
• 2021 BuiltWorlds Smart Jobsites 50 Leader List
• 2020 IoT Breakthrough “IoT Startup of the Year” award
• 2019 CNBC Upstart 100 list

Role Overview

The Field Solutions Engineer (FSS) is the on-the-ground technical expert responsible for driving successful adoption and daily operational execution of Cumulus at active customer job sites. This role requires the exercise of independent judgment and discretion to assess site conditions, diagnose adoption failures, and determine the appropriate technical or operational response without day-to-day direction. This role embeds directly within customer environments to ensure workflows are followed correctly, contractors are trained and supported, data remains accurate, and issues are resolved quickly before they become project risks.

Responsibilities

On-Site Execution & Workflow Adoption

• Embed directly with customer teams to ensure consistent, correct usage of Cumulus workflows.
• Shadow installers, electricians, and QC personnel to reinforce proper usage and prevent deviations.
• Observe real-time activity and provide immediate coaching or retraining as needed.
• Maintain a visible, engaged presence in daily job site operations.

Training & Contractor Enablement

• Deliver structured training to installers, foremen, QC managers, supervisors, and subcontractors.
• Adapt training style to varying skill levels, languages, and trade backgrounds.
• Conduct refresher or replacement training when new crews arrive or workflows change.
• Maintain training attendance records and ensure workforce readiness.

Data Quality & Compliance Oversight

• Perform daily audits of workflow completion, torque verification accuracy, and QC sign-offs.
• Identify gaps in data integrity and partner with crews to correct root causes.
• Monitor device performance, tool calibration status, and user attribution data.
• Maintain and update job site compliance dashboards.

Issue Resolution & Technical Support

• Troubleshoot device pairing, connectivity, application usability, and credential issues.
• Document field issues in the FS Issue Register with clear reproduction steps.
• Escalate workflow design concerns or complex issues to Deployment Engineering or PMs.
• Reduce support burden on engineering teams through proactive problem-solving.

Customer & Cross-Functional Alignment

• Participate in daily foreman meetings, site huddles, and weekly project steering sessions.
• Provide insights on contractor adoption, project risks, and operational bottlenecks.
• Serve as a trusted advisor for site leadership regarding workflow expectations and best practices.
• Coordinate closely with Project Managers to maintain schedule alignment and mitigate risks.

Professional Qualifications

• Bachelor’s degree in engineering (mechanical, electrical, industrial, or related discipline), or equivalent experience in a technical field operations or construction technology role in lieu of degree.
• 3+ years of experience in field operations, construction technology, commissioning, industrial QC, or related technical roles; experience may substitute for degree on a year-for-year basis.
• Experience working directly with contractors or craft labor strongly preferred.
• Strong communication, coaching, and interpersonal skills.
• Ability to influence without authority in high-pressure or fast-paced environments.
• Effective troubleshooting abilities with mobile devices, tools, and software workflows.
• Comfortable interpreting technical workflows and QC/QA standards.
• Adaptable to varying customer environments, personalities, and job site cultures.
• Ability and willingness to be embedded at a customer site for 12 to 24 months depending on the project, either daily commuting to/from customer site if proximal to your current home or being willing to relocate at Cumulus’ expense* to be in daily commuting distance.
• Ability to work in active industrial or construction environments; PPE-compliant.
• Must be able to successfully complete all customer-required site compliance checks, including drug screening.
• Valid driver’s license and ability to meet customer access requirements.

Benefits

• Competitive base salary with project completion bonus.
• Participation in our equity incentive plan.
• Unlimited paid time off
• Daily per diem for lodging and meals when assigned away from your home location (tax-free at federal rates).
• Relocation assistance for candidates hired for embedded assignments away from their home area.
• Health and dental insurance.
• Flexible Spending Account and retirement benefits account.

*Specific benefits vary based on role type and site location. Candidates hired locally to an embedded site will receive a compensation package reflective of local market conditions and cost of living. Candidates assigned away from their home area are eligible for per diem, relocation assistance, and project completion bonuses in addition to base salary. Details are provided at the offer stage.