Field Solutions Engineer

Lumeris Inc.; United States; Remote; USD 133,000 - 181,000; Full time

Benefits offered by this job

Medical Vision Dental Plans

401k match

PTO & Wellness Days

Job summary

Lumeris is seeking a Field Solutions Engineer to partner with Sales and translate our AI capabilities (Tom) into clinically meaningful, operationally viable solutions. You will explore workflows, data architectures, and stakeholder priorities to define high-impact use cases and ensure long-term delivery success.

You will deliver customized demonstrations, blueprint deployment plans, and ROI-focused value cases while coordinating with Growth, Implementation, and Finance teams to drive customer

Qualifications

• 7+ years in healthcare solution engineering, clinical transformation, or healthcare SaaS sales.
• Deep understanding of provider/payer economics and health system priorities.
• Ability to engage executives, clinicians, and technical practitioners; discuss APIs and EHR workflows.
• Track record in enterprise sales cycles with custom technical/clinical strategies.
• Strong presentation, facilitation and storytelling skills to convey value.

Responsibilities

• Lead discovery sessions to uncover workflows, pain points, and data constraints.
• Deliver engaging demos and workshops showing Tom-enabled future care delivery.
• Co-create POVs and blueprints with deployment, integration, and pilot parameters.
• Develop value hypotheses, ROI models, and contribute to RFIs/RFPs and DDQs.
• Ensure smooth handoffs to implementation and customer success teams.

Skills

Healthcare solution engineering

Clinical transformation

Technical pre-sales

Healthcare SaaS sales

Executive storytelling

Tools

APIs

RAG

FHIR HL7

Job description

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

Position: Field Solutions Engineer

Position Summary: As a Field Solutions Engineer, you are the primary, front-line solution partner and key technical specialist for customer pursuits. Supporting 2 to 3 Sales Leaders, you will engage deeply with prospective clients early in the sales cycle. Your core focus is to translate Lumeris’s complex product suite—specifically our AI capabilities ("Tom")—into tailored, clinically meaningful, and operationally viable solutions. You will go both deep and wide: deep into clinical workflows and data architecture, and wide across the prospects priorities and strategies to build trust, show what is possible, and ensure long-term delivery success.

Job Description

Key Responsibilities

• Discovery & Solution Scoping Lead discovery sessions with clinical, technical, and operational executives and leaders to uncover current-state workflows, pain points, data infrastructure constraints, and strategic priorities. Map client requirements to viable, high-impact Tom use cases, defining how the platform can address the specific needs for the prospect account. Identify solution risks, feasibility issues, and implementation dependencies early, coordinating validation across cross-functional teams before commercial commitments are made.
• Clinical & Technical Storytelling (Demos & Workshops) Deliver highly engaging, workflow-oriented custom demonstrations that illustrate the future state of care delivery enabled by Tom. Facilitate Tom Immersion Studio experiences, using clinical storytelling to make complex data, integration, and AI capabilities tangible for executive and clinical buyers. Bridge the gap between algorithmic/technical mechanics (such as AI models, RAG, and data ingestion) and clear business/clinical value.
• Solution Blueprinting & Deal POV Strategy Co-create deal-specific Points of View (POVs) and customized solution blueprints detailing use cases, integration/configuration assumptions, pilot parameters, and phased deployment approaches. Partner with Growth team account owners to craft account-level strategy, ensuring proposed solutions align with both client ambitions and Lumeris product scalability.
• Commercial Proposals & Value Case Development Partner with Finance and Revenue teams to co-develop client-specific value hypotheses, ROI models, and business-case inputs. Serve as a key technical contributor to RFIs, RFPs, and security questionnaires (DDQs), leveraging internal knowledge bases to address complex technical and clinical objections.
• Cross Functional Handoffs for Go Live Success Ensure a seamless, highly disciplined handoff from Sales to the Implementation and Customer Success teams. Provide thorough documentation of agreed-upon use cases, workflow designs, scoped parameters, success metrics, and clinical/technical assumptions to guarantee delivery integrity.

Qualifications

• 7+ years of progressive experience in healthcare solution engineering, clinical transformation, healthcare consulting, technical pre-sales, or healthcare SaaS sales.
• Deep understanding of provider/payer economics, population health management, and the operating priorities of health systems.
• Proven ability to engage customer executives, clinical leadership (physicians, nursing executives), and technical practitioners. You can talk comfortably about APIs, EHR workflows, and clinical protocols in the same conversation.
• Track record of active participation in complex, multi-stakeholder enterprise sales cycles with a focus on shaping custom technical/clinical strategies.
• Strong presentation, facilitation, and clinical/technical storytelling skills, with the ability to distill highly complex topics into clear value propositions.

Preferred Qualifications

• A clinical degree or license (e.g., Registered Nurse (RN) or comparable clinical background) is highly preferred.
• Experience working with AI-enabled healthcare platforms, Conversational AI, or modern data architectures (e.g., FHIR, HL7, cloud databases, and interoperability tools).
• Experience in startup minded organization with the ability to pivot quickly, build new processes, and support ongoing iterations for tools, templates, and playbooks.

Key Attributes for Success

You connect the dots between strategic enterprise goals, day-to-day clinical workflows, underlying technology, data structures, and financial ROI. You balance a client's aspirational vision with Tom's platform capabilities, ensuring we only sell what we can confidently deliver. You excel at working across matrixed internal teams (Product, Architecture, Implementation, Finance) to align interests and remove roadblocks. You have a high learning velocity, staying ahead of emerging trends in healthcare AI, automation, and clinical operating models.

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Pay Transparency

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $133,200.00-$180,900.00.

Benefits of working at Lumeris

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...

Member Facing Position

• No- Not Member or Patient Facing Position

Job Requirements

• Drug Screen Requirement: No
• MVR Required: No
• Credit Check Required: No
• Location: Virtual – Microsoft Teams
• Time Type: Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

Join Our Growing Team!

Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way.