Field Solutions Coordinator

Cardinal Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Field Solutions Coordinator to enhance patient support services. The role involves managing patient interactions, processing enrollments, and analyzing data trends. Ideal candidates will have strong communication skills and experience in patient support services. Join a team dedicated to improving patient access to therapies and ensuring a high-quality experience.

Benefits

Medical/Dental/Vision

PTO

HSA

401k

Flexible Spending

Disability Coverage

Work-Life Resources

Parental Leave

Health Programs

Qualifications

• 5+ years of industry experience with patient-facing or high-touch customer interaction preferred.
• Experience managing complex patient cases, preferably with specialty medications.

Responsibilities

• Serve as the point of contact for physician offices and patients enrolled in the support program.
• Track key patient metrics, analyze data for trends, and generate reports.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

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Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions—driving brand and patient success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized outside Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Serve as the point of contact for physician offices, patients, and FRMs for patients enrolled in the patient support program.
• Process enrollments via fax, phone, and electronically.
• Receive inbound calls and make outbound calls as needed.
• Track key patient metrics, analyze data for trends, and generate reports for stakeholders.
• Anticipate potential problems, refer to policies, and develop effective solutions.
• Provide support and handle escalated patient cases.
• Complete audits and train junior case managers on best practices.
• Participate in initiatives to improve care delivery and patient experience.
• Communicate with leadership and manage recurring meetings with FRMs.

Qualifications

• 5+ years of industry experience with patient-facing or high-touch customer interaction preferred.
• High School diploma or equivalent preferred.
• Experience with Hub or Patient Support Services highly preferred.
• Understanding of health insurance benefits, laws, and regulations preferred.
• Knowledge of pharmaceutical therapies, disease states, and medication adherence challenges preferred.
• Experience managing complex patient cases, preferably with specialty medications.
• Excellent communication, mediation, and problem-solving skills.
• Strong interpersonal skills demonstrating flexibility, empathy, and trust.
• Computer literacy including data entry and MS Office.

Expectations

• Resolve complex problems independently using advanced skills.
• Modify processes to resolve situations.
• Work independently within established procedures.
• Provide guidance to less experienced team members.

Training and Schedule

Training: 8:00 am - 5:00 pm CST, mandatory on-camera attendance.

Full-time (40 hours/week), flexible shifts during Monday-Friday, 7:00 am - 8:00 pm CST.

Remote Details

Work remotely in a dedicated, quiet environment with high-speed internet. Equipment provided; internet must meet specific speed and connection requirements.

Compensation & Benefits

Hourly range: $21.50 - $30.65. No bonus eligibility. Benefits include medical/dental/vision, PTO, HSA, 401k, flexible spending, disability coverage, work-life resources, parental leave, and health programs.

Application Deadline

Closing on 5/21/2025. Apply promptly. Salary is based on location, education, experience, and internal pay equity.

We encourage back-to-work individuals, people with disabilities, Veterans, and those without a college degree to apply.

Cardinal Health values diversity and is an Equal Opportunity/Affirmative Action employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Project Management and IT
• Industries: Healthcare, Transportation, Logistics, Medical Equipment