Field Services Technician - Mid Atlantic Region

Brava Roof Tile; Atlantic (IA); Remote; USD 40,000 - 55,000; Full time

Job summary

Brava Roof Tile is seeking an entry-level Field Services Technician for the Mid Atlantic region. This fully remote role involves learning Brava products, assisting with contractor training and site visits, and providing technical support with clear, timely communication.

Travel about 50% and bilingual English/Spanish is preferred to support diverse customers. You'll work with experienced Field Services Representatives and the Technical Services Manager to build product knowledge, document

Qualifications

• High school diploma or equivalent required.
• Brava product and job training will be provided.
• No prior roofing or technical services experience required.

Responsibilities

• Attend training on Brava products and installation instructions.
• Shadow experienced team members during contractor visits, training and inspections.
• Assist with site visits, measurements, and documentation.
• Provide routine technical support and respond to contractor questions.

Skills

Willingness to learn

Clear communication

Team player

Basic tech skills

Travel 50%

Education

High school diploma or equivalent

Tools

Microsoft Teams

CompanyCam

Job description

Field Services Technician - Mid Atlantic Region# Field Services Technician - Mid Atlantic RegionFully Remote • Mid-Atlantic - NH## Description## **The Field Services Technician - Mid Atlantic** is an entry-level role with an opportunity for growth in the roofing industry and technical field service. Working with experienced Field Services Representatives and the Technical Services Manager, the technician learns Brava products and approved installation methods while assisting with contractor training and integrations, site visits, inspections, technical questions, and follow-up.Responsibilities increase with training and demonstrate readiness. The technician uses approved guidance, documents observations, and brings safety concerns and complex questions to an experienced team member. Clear, professional, and timely communication is essential. Bilingual proficiency in English and Spanish is preferred. Approximately 50% travel is expected for assigned work.## **Duties and Responsibilities**### Learning and Product Knowledge* Complete assigned training on Brava products, installation instructions, jobsite safety, field documentation, and customer communication.* Shadow experienced team members during contractor visits, training, inspections, integrations, and troubleshooting; practice assigned tasks with coaching.* Build working knowledge of roofing systems, installation methods, and requirements relevant to assigned markets. Ask for guidance when an instruction or field condition is unclear.### Contractor Training and Field Support* Prepare samples, tools, materials, and checklists for approved product demonstrations and contractor training. Assist with virtual and on-site sessions.* Join site visits to observe installations, take photographs and measurements, collect required information, and help complete standard inspection checklists.* Support contractor integrations by gathering required training and installation evidence and tracking assigned follow-up.* After training and approval, handle routine demonstrations, observations, and follow-up within published instructions and the scope assigned by the manager.* Follow site and roof access procedures. Stop work and alert the lead team member when conditions appear unsafe.### Technical Support and Communication* Answer routine product and installation questions using current approved resources. Refer unfamiliar or higher-risk questions to an experienced team member.* Communicate clearly and respectfully with contractors, distributors, customers, Sales, Customer Success, and Technical Services colleagues.* Share accurate status and next steps with the people involved. Escalate warranty, code, engineering, product, and nonstandard installation issues for review.### Documentation and Team Support* Upload visit notes, photographs, checklists, training records, and follow-up in CompanyCam or other approved systems promptly and accurately.* Keep assigned tasks current, including the next action and person responsible. Raise overdue items or repeated field concerns to the manager.* Coordinate travel and site preparation with the team. Assist with training materials, product trials, and other assigned Technical Services work that fits the role and completed training.## Qualifications## **Required Skills and Abilities*** Willingness to learn, accept coaching, follow established processes, and apply written instructions and procedures.* Clear verbal and written communication and a helpful, professional approach with customers and teammates.* Ability to communicate clearly and professionally by email and phone, respond promptly, and keep customers and teammates informed. + Basic computer and smartphone skills, with a willingness to learn Microsoft Teams, CompanyCam, and other tools used for communication, file sharing, photo documentation, and Technical Services support.* Attention to detail when observing work, recording information, and following up on assigned tasks.* Ability to use email, a smartphone camera, and basic computer tools; willingness to learn CompanyCam and other Technical Services systems.* Ability to work with a team and complete approved routine tasks with increasing independence.* Ability to travel approximately 50% of work time, including overnight trips as assigned.## **Education and Experience*** High school diploma or equivalent required.* No prior roofing, construction, or technical services experience required. Brava product and job training will be provided.* Experience with hands-on work, trades, customer service, or construction is helpful but not required.## **Licensure and Certifications*** Valid driver's license required.## **Physical Requirements*** Prolonged periods of sitting, driving, and computer-based work.* Regular standing and walking at jobsites, training locations, and construction environments.* Ability to use ladders and access roofs when trained, assigned, and permitted by site conditions and approved safety procedures.* Ability to lift and move up to 25 pounds frequently.