Field Service Representative - Mid Atlantic

Paycom - ATS; New Hampshire; On-site; USD 70,000 - 95,000; Full time

Job summary

BRAVA Roof Tile is seeking a field-based technical expert to ensure proper installation and high performance of BRAVA products. You will educate contractors, distributors, and internal teams through hands-on and virtual training, and help drive best practices across projects.

Ideal candidates bring extensive hands-on roofing experience, foam adhesive installation across multiple systems, and a passion for knowledge sharing.

Qualifications

• High school diploma or equivalent required.
• Roofing services experience is essential.
• 5+ years customer service experience preferred.
• 5+ years construction experience preferred.
• 2+ technical services experience preferred.

Responsibilities

• Provide technical product support and installation guidance to contractors, distributors, customers, and internal team members.
• Respond to field installation questions and troubleshoot technical issues, providing timely recommendations and solutions.
• Conduct roof inspections and jobsite evaluations to verify proper installation and identify opportunities for improvement.
• Document inspections by uploading reports, checklists, photographs, and related information using CompanyCam.
• Deliver engaging hands-on and virtual installation training for contractors, distributors, and internal team members.
• Develop and maintain installation standards, technical documentation, and training materials that support consistent product performance and best practices.
• Collaborate with Field Service Team to provide industry-leading technical service and ensure timely resolution of customer concerns.
• Partner with Sales, Customer Success, Manufacturing, and other cross-functional teams to deliver an exceptional customer experience.
• Maintain expert knowledge of BRAVA products, installation methods, and industry trends, while staying informed on competitive products and technologies.
• Perform hands-on product demonstrations for customer training, sales support, and educational events.
• Contribute to the development and continuous improvement of technical processes, policies, and operational initiatives.
• Assist with reviewing building plans and enter data into Planswift.

Skills

Bilingual English/Spanish

Roofing

Customer service

Construction

Training/mentorship

Technical service

Installation guidance

Education

High school diploma or equivalent

Tools

PlanSwift

CompanyCam

Job description

About the RoleThis field-based role serves as a trusted technical expert, ensuring BRAVA Roof Tile products are installed correctly, perform to the highest standards, and meet building code requirements. The ideal candidate brings extensive hands-on roofing experience, including foam adhesive installation across multiple roofing systems and a passion for educating contractors, distributors, and internal team members through technical training and mentorship.ResponsibilitiesProvide technical product support and installation guidance to contractors, distributors, customers, and internal team members.Respond to field installation questions and troubleshoot technical issues, providing timely recommendations and solutions.Conduct roof inspections and jobsite evaluations to verify proper installation and identify opportunities for improvement.Document inspections by uploading reports, checklists, photographs, and related information using CompanyCam.Deliver engaging hands-on and virtual installation training for contractors, distributors, and internal team members.Develop and maintain installation standards, technical documentation, and training materials that support consistent product performance and best practices.Collaborate with Field Service Team to provide industry-leading technical service and ensure timely resolution of customer concerns.Partner with Sales, Customer Success, Manufacturing, and other cross-functional teams to deliver an exceptional customer experience.Maintain expert knowledge of BRAVA products, installation methods, and industry trends, while staying informed on competitive products and technologies.Perform hands-on product demonstrations for customer training, sales support, and educational events.Contribute to the development and continuous improvement of technical processes, policies, and operational initiatives.Assist with reviewing building plans and enter data into Planswift.Education and Experience:High school diploma or equivalent required.Roofing services experience.5+ years customer service experience preferred.5+ years construction experience preferred.2+ technical services experience preferred.QualificationsBilingual (English/Spanish), required.Travel 50% of the time, required.Extensive roofing experience.A passion for developing others and continuously improving processes.Excellent communication, presentation, and relationship-building skills.Planswift experience, preferred.Company Cam experience, preferred.Drone license and flight experience, preferred.