Field Services Technician - Madison, AL

Vivint; Madison (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Field Services Technician, where you will play a crucial role in delivering cutting-edge smart home technology. This position offers a unique opportunity to work independently while providing exceptional customer service and maximizing your earning potential through commissions. With comprehensive training, a competitive salary, and a supportive work environment, you will thrive in a role that values integrity and customer satisfaction. Enjoy the benefits of full-time employment, including a take-home vehicle, paid time off, and career development opportunities. If you're ready to make a difference in the smart home industry, this is the perfect opportunity for you.

Benefits

Comprehensive paid training

Company take-home vehicle

Gas card

Cell phone

Work tablet

401(k)

10 PTO days

Paid holidays

Qualifications

• Motivated individuals with a knack for technology and sales.
• Experience in customer service and field technician roles is preferred.

Responsibilities

• Provide expert-level installation and servicing of technology.
• Maximize earning potential through services and installation appointments.

Skills

Exceptional customer service skills

Sales experience

Field technician experience

Clean driving record

Tools

Work tablet

Company vehicle

Job description

Join to apply for the Field Services Technician - Madison, AL role at Vivint

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

We are adding to our Field Services Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.

Why Join Our Technician Team?

• Competitive hourly base plus uncapped commission
• Comprehensive paid training & ongoing coaching and support
• Opportunity for overtime to earn time and a half
• 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!
• Company take-home vehicle and gas card
• Cell phone and work tablet
• We provide all tools necessary to perform the job – We’ll ship everything to you directly!

Why Join Vivint?

• Full-time employment & full benefit package including medical, dental, vision, life, and 401(k)
• 10 PTO days and paid holidays
• Career development and leadership opportunities
• Employee pricing on smart home products
• Recognition as one of Fast Company’s World’s 50 Most Innovative Companies, Forbes’ list of America’s Best Employers, and a Best Employer for Diversity

A Day In The Life

As part of our Field Services Technician team, you’ll provide expert-level installation and servicing of cutting-edge technology. You will have the opportunity to maximize your earning potential by leveraging services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

Who We’re Looking For

Our technician team is made up of individuals from diverse backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. Whether you’re an experienced technician, a sales professional seeking a change, or a motivated, coachable individual, we want to speak with you!

• Exceptional customer service skills
• Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience
• Field technician experience – cable installation, internet installation, pest control, lawn maintenance, construction, solar technician
• Clean driving record and valid license
• Ability to thrive in both team environments and independently

Physical Demands Of The Job

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet
• Work in attics and other limited-space areas
• Bend, kneel, crouch, and stand for extended periods

Safety culture is strong at Vivint. Field Services technicians will conduct safety analyses of homes to ensure a safe workplace for all.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing, including random, post-accident, and reasonable suspicion tests, as permitted by law. EOE AA M/F/Protected Veteran Status/Disability. Salary levels may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Computers and Electronics Manufacturing