Field Services Technician (M/F)

KEP TECHNOLOGIES; West (MS); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

KEP TECHNOLOGIES is seeking a full-time Services Technician to join their Life Cycle Services Team in the United States, preferably located in the western part. The role involves commissioning, installing, and troubleshooting equipment in the US and Americas. Responsibilities include prioritizing customer requests, providing technical expertise, and ensuring proper functioning of devices. Strong knowledge in scientific instrumentation and effective communication with customers and sales teams are essential for success in this role.

Qualifications

• Strong technical expertise in electronics and mechanical assembly.
• Experience in diagnosing and analyzing technical problems.
• Ability to train customers on equipment usage.

Responsabilités

• Commission, install, and troubleshoot equipment.
• Handle customer requests and provide technical expertise.
• Write service reports and communicate effectively with the sales team.

Connaissances

Technical knowledge in scientific instrumentation

Problem solving

Customer training

Communication with sales and support teams

Description du poste

To complete our Life Cycle Services Team in the United States, we are recruiting a Services Technician (M/F) in full time. Your role will be to ensure the commissioning, installation, and troubleshooting of equipment in the US and Americas territory.

Any location in the US (Preferred West part).

Mission

Reporting to the Life Cycle Service Manager.

Labor Relations

Interactions with the sales department, applications, production department, quality department, and global support. In direct contact with customers. The purpose of these interactions is to maintain the operational status of our equipment at our customers’ sites.

Employment Activities

• Prioritize and handle customer requests.
• Diagnose and analyze technical problems.
• Provide technical expertise.
• Resolve technical failures and problems.
• Advise customers to ensure the proper functioning of devices.
• Rely on technical experts within the company to resolve problems.
• Ensure the installation and commissioning of equipment.
• Ensure the maintenance and repair of equipment.
• Ensure customer training in the use of equipment.
• Write service reports and communicate with the sales team.
• Promote the company’s products and services to customers.
• Train and assist new arrivals and agents/distributors.

Responsibilities and Scope of Action

Ensure the quality of commissioning, installation, maintenance, and troubleshooting.

The job guarantees the quality of after‑sales service and the company’s image through the proper functioning of equipment and responsive service.

Instructions are received as part of the company’s performance objectives.

Specific Professional Knowledge

Technical knowledge in the field of scientific instrumentation, electronics, electricity, and mechanical assembly.

Additional Information

This job description is neither exhaustive nor definitive and will be updated according to the needs of the organization of work.