Field Services Technician III

Emory Healthcare; Johns Creek (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Emory Healthcare is seeking a Field Services Technician III to join their team in Johns Creek. This role involves providing onsite support for hardware and software issues, along with training new technicians. Candidates should have a background in IT with relevant qualifications and certifications, aiming to blend technical expertise with superior customer service in a supportive and rewarding environment.

Benefits

Comprehensive health benefits

Student Loan Repayment Assistance

Family-focused benefits

Wellness incentives

Ongoing mentorship and leadership programs

Qualifications

• Associate's Degree in Computer Science or related field, or equivalent experience.
• A+ Certification preferred.
• Three to five years of IT experience required.

Responsibilities

• Provides onsite support in resolving hardware, software, and printing issues.
• Participates in training for new Field Services Technicians.
• Consults with customers on desktop related projects.

Skills

Customer Service

Technical Support

Problem Solving

Education

Associate's Degree in Computer Science or related field

Tools

Windows Domain Environment

A+ Certification

Job description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship,development,and leadership programs
• And more

Description

RESPONSIBILITIES:

• The Field Services Technician III is managed by the Field Services Manager and works under the direction of the Field Services Leads.
• Provides onsite support in resolving incidents for hardware, software, and printing issues in a Windows domain environment. Provides customer consulting and service request fulfillment for desktop related projects.Participates in training for new Field Services Technicians.

MINIMUM QUALIFICATIONS:

• Associate's Degree in Computer Science or related field OR Three years of information technology experience OR five years Information Technology experience without a degree.
• A+ Certification or another Information Services related Certification preferred .

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.