FIELD SERVICES TECHNICIAN I

Carilion Clinic; Rocky Mount, Northern (VA, KY); Hybrid; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Pension Plan

Paid Time Off

Onsite fitness

Wellness app access

Childcare discounts

Job summary

Carilion Clinic is seeking an IT Client Support Specialist I to install and support voice and data peripherals, including PCs, laptops, printers, mobile devices, tablets and telephones, with on-site and remote troubleshooting. The role involves coordinating with vendors and teams to resolve incidents and assisting in small projects, while maintaining strong customer service and problem-solving skills.

The position requires an Associate's degree or 2 years of related experience, plus relevant

Qualifications

• Associate's degree or 2 years of experience may be considered in lieu of degree.
• 2 years of experience in computer electronics, PC and/or telephony support.
• CompTIA A+, Dell Hardware Certification (WPD) required.

Responsibilities

• Installs and supports PCs, laptops, printers, mobile devices and phones.
• Provides on-site and remote troubleshooting to ensure operational effectiveness.
• Interfaces with clients, vendors and teams to resolve incidents escalated from service desk.
• Performs installation and configuration of desktop hardware and peripherals across the enterprise.

Skills

Customer service

Problem solving

Interpersonal skills

Analytical

Organizational skills

Written/oral skills

Education

Associate degree

2 years experience in lieu of degree

Tools

Desktop hardware

Printers

Telephony

Job description

Employment Status: Full time Shift: Any Day, Any Shift (United States of America) Facility: 180 Floyd Ave - Rocky Mount Requisition Number: R162466 FIELD SERVICES TECHNICIAN I (Open)

How You’ll Help Transform Healthcare

The IT Client Support Specialist I installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution. The IT Client Support Specialist I Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams. Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers. Installs/deinstalls ports for both data and telephony needs. Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets. Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony). Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager. Assists with larger scale projects as needed. Serves as (SME) Subject Matter Expert for at least one technology Assists in writing Knowledgebase Documents Adheres to departmental policies and procedures to assure prompt resolution to identified problems. Travels between Carilion facilities and other locations to transport equipment and may need to respond to service needs during the workday or while on call.

What We Require

Education: Associate's degree in a related field or 2 years of experience may be considered in lieu of degree.

Experience: 2 years of experience in computer electronics, PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required.

Licensure, Certification, and/or Registration: CompTIA A+, Dell Hardware, Certification (WPD).

Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and written/oral skills. Must have excellent problem-solving skills and be customer service oriented. Reliable transportation required for travel to different job sites. Valid driver license is required if using a Carilion owned vehicle.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range

$23.97 - $35.96

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.