Field Services Technician - Detroit, MI

Nrg Bluewater Wind; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading smart home company as a Field Services Technician, where you'll install and service innovative technology in customers' homes. Enjoy comprehensive training, a competitive salary, and the opportunity for career advancement while contributing to a safer, smarter living experience.

Benefits

Comprehensive paid training

Company take-home vehicle and gas card

Full benefit package including medical and 401(k)

10 PTO days and paid holidays

Employee pricing on smart home products

Qualifications

• Exceptional customer service skills are essential.
• Experience in sales roles such as retail or B2C is preferred.
• Field technician experience in areas like cable or solar installation is a plus.

Responsibilities

• Provide expert-level installation and service of smart home technology.
• Maximize earning potential through service and installation leads.
• Conduct safety analyses of homes for safe work environments.

Skills

Customer service

Sales experience

Field technician experience

Job description

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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

We are adding to our Field Services Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.

Why Join Our Technician Team?

• Comprehensive paid training & ongoing coaching and support
• Opportunity for overtime to earn time and a half
• 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!
• Company take-home vehicle and gas card
• Cell phone and work tablet
• We provide all tools necessary to perform the job – we'll ship everything to you directly!

Why Join Vivint?

• Full-time employment & full benefit package including medical, dental, vision, life, and 401(k)
• 10 PTO days and paid holidays
• Career development and leadership opportunities
• Employee pricing on smart home products

Recognition: Fast Company’s list of the World’s 50 Most Innovative Companies, Forbes named us one of America’s Best Employers and a Best Employer for Diversity.

A Day In the Life:
As part of our Field Services Technician team, you’ll provide expert-level installation and service of cutting-edge technology. You will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

Who we’re looking for:

Our technician team is made up of individuals from a variety of backgrounds and experience levels. We believe in investing in our employees through comprehensive training and support. Whether you’re an experienced field technician, a sales rep looking for a change, or a motivated, coachable individual, we want to speak with you!

• Exceptional customer service skills
• Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience
• Field technician experience – cable installation, internet installation, pest control, lawn maintenance, construction, solar technician
• Clean driving record and valid license
• Ability to thrive in both team environments and independently

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet
• Work in attics and other limited-space areas
• Bend, kneel, crouch, and stand for extended periods

We prioritize safety at Vivint. Field Services technicians will conduct a safety analysis of every home to ensure a safe workplace for both technicians and customers.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion testing, as permitted by law and applicable agreements. EOE AA M/F/Protected Veteran Status/Disability. Level, title, and salary may be adjusted based on experience and skills.

EEO is the Law Poster (found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.