Field Services Technician

ALS Limited; Newtown (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

ALS Limited is seeking a receptionist to support a busy office in Newtown, CT. The role centers on answering calls, routing messages, greeting visitors, and handling mail and reports. You will scan and file documents, process mail, and assist the project management department as needed.

Qualified candidates have strong English communication, at least two years in an office setting, and proficiency with Excel and Word. High school diploma or equivalent required.

Qualifications

• Strong customer interaction skills with client contact.
• Proficient English verbal and written communication.
• Proficient computer skills including Excel and Word.
• Minimum 2+ years of experience in an office environment.

Responsibilities

• Answer incoming calls and transfer to the appropriate person or take a message
• Greet and direct visitors to the appropriate person/department
• Folding, stuffing and mailing reports, marketing information or other mailings
• Typing, filing, faxing, copying and scanning of documents
• Process incoming and outgoing mail
• Returning coolers via Fed ex
• Reviewing chain of custodies (COCs) for accuracy and filing in numerical order
• Other duties as assigned

Skills

Customer service

English fluency

Time management

Multitasking

Office professionalism

Education

High school diploma or equivalent

Tools

Excel

Microsoft Word

Job description

At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Receptionist Imagine your future with us! At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

About the role:

The primary purpose of this position is to answer incoming calls, take messages, receive and deliver mail, mail out reports, return coolers, review chain of custodies for accuracy, scan data/documents and assist the project management department.

About you:

• Answer incoming calls and transfer to the appropriate person or take a message
• Greet and direct visitors to the appropriate person/department.
• Folding, stuffing and mailing reports, marketing information or other mailings
• Typing, filing, faxing, copying and scanning of documents.
• Process incoming and outgoing mail
• Returning coolers via Fed ex
• Reviewing chain of custodies (COCs) for accuracy and filing in numerical order.
• Other duties as assigned.

Required Qualifications:

• Strong Customer/Client interaction skills and experienced in client contact.
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem-solving capabilities; will have good time management capabilities.
• High school education or equivalent.
• Minimum of 2+ years of experience working in an office environment or similar position

Physical Demands:

• The ability to speak and hear clearly while communicating with staff, management, and clients.
• Ability to sit and/or stand for 100% of an 8-hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Average vision and ability to see to read reports and operate equipment.

Working at ALS:

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

About ALS:

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters:

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.

ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities.

Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Reasonable adjustments to support candidates throughout the recruitment process are available upon request.