Field Services Technician

NEW Water; Green Bay (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

WRS Pension

WDC Program

Paid Vacation & PTO

Extended Disability Benefits

Life Insurance

Employee Assistance Program

Wellness Programs

Employee Development

PSLF eligible employer

Job summary

NEW Water is seeking a Field Services Technician to operate, troubleshoot, and maintain wastewater infrastructure across our service area, including lift stations, meter stations, and interceptors, while collecting data and responding to emergencies.

You will document work orders in CMMS, support Pretreatment programs, coordinate with industrial and municipal customers, and follow safety protocols to protect public health and the environment.

Qualifications

• Demonstrated aptitude in mechanical operation, mathematics, biology, and chemistry.
• Associate degree or equivalent required; apprenticeship substitution may apply.
• Experience and training in wastewater field is considered.

Responsibilities

• Operate and maintain lift stations, meter stations, interceptor systems, and related equipment.
• Monitor system performance, respond to alarms and high-flow events.
• Troubleshoot equipment and metering issues; collect wastewater data for compliance and billing.
• Maintain CMMS work orders and field reports; update procedures and coordinate maintenance.
• Support pretreatment program through industrial sampling and inspections; interact with customers.

Skills

Mechanical operation

Mathematics

Biology

Chemistry

Safety awareness

Education

Associate’s Degree (or equivalent) in Wastewater Treatment, Environmental Sciences, Civil Engineering or related field

Wisconsin Wastewater Operators State Apprenticeship Program may substitute for the associate’s degree

Job description

Are you ready to put your technical and problem-solving skills to work protecting one of Wisconsin’s most advanced wastewater systems? NEW Water is seeking a Field Services Technician to operate, troubleshoot, and maintain critical wastewater infrastructure while helping protect our community’s most valuable resource – water.

NEW Water offers a fantastic benefit package as a Public Service Employer, noting that we are a part of the Wisconsin Retirement System (WRS).

Details about the Position:

The Field Services Technician works hands-on with the critical infrastructure that moves wastewater throughout NEW Water’s service area. This position operates and maintains lift stations, meter stations, interceptor systems, and related equipment while monitoring system performance, troubleshooting issues, collecting wastewater data, and responding to emergencies.

This position is responsible for reviewing system performance and flow data, responding to alarms and high-flow events, troubleshooting equipment and metering issues, operating flow monitoring and sampling equipment, and conducting field inspections. The technician also supports NEW Water’s Pretreatment Program through industrial sampling and inspections, works with industrial and municipal customers, and collects accurate wastewater data to support regulatory compliance and customer wastewater treatment service billing.

The Field Services Technician also contributes to documentation, planning, and continuous improvement by maintaining work orders and field reports in the Computerized Maintenance Management System (CMMS), updating procedures, coordinating maintenance activities, and supporting infrastructure and technology projects. A strong commitment to safety is essential, including confined space entry, work zone safety, lockout/tagout procedures, hazard identification, and proper maintenance of safety equipment. The work of the Field Services Technician is essential to keeping NEW Water’s wastewater conveyance system operating safely and reliably, while protecting public health and the environment.

Qualifications:

• Associate’s Degree (or equivalent) in Wastewater Treatment, Environmental Sciences, Civil Engineering or related field of study.


• Completion of the Wisconsin Wastewater Operators State Apprenticeship Program may substitute for the associate’s degree. Demonstrated aptitude in the areas of mechanical operation, mathematics, biology, and chemistry. An equivalent combination of education, training, and relevant experience will also be considered.


• 2 years of experience


• Operating experience in progressively responsible wastewater field is preferred.

Compensation:

• Hiring Range: $30.72 - $36.13 per hour


• Full Salary Range: $30.72 - $43.37 per hour

Benefits Include:

• Wisconsin Retirement System (WRS) Pension


• Wisconsin Deferred Compensation (WDC) Program


• Paid Vacation and PTO


• Extended Disability Benefits


• Life Insurance


• Company Paid Long Term Disability


• Employee Assistance Program


• Wellness Program(s)


• Employee Development


• Public Service Loan Forgiveness (PSLF) eligible employer


• Outstanding Culture and more!

Why Join NEW Water?

As a Field Services Technician, you’ll work hands-on with the critical infrastructure that moves wastewater throughout our community. You’ll troubleshoot equipment, respond to system issues, conduct field inspections and sampling, and collaborate with a skilled team to keep the system operating safely and reliably.

We are proud to offer a comprehensive rewards package that includes retirement security, work-life balance, and wellness support:

• Retirement Security:Participate in theWisconsin Retirement Plan (WRS), one of the strongest pension systems in the country.


• Work-Life Balance:Our team enjoys paid leave benefits such as vacation, PTO and paid holidays, Additionally FlexTime and FlexPlace arrangements may be available once training/onboarding is complete.


• Health & Wellness:Choose from a variety of Medical Insurance plans (including an HDHP with an HSA contribution) and dual choice Dental Plans. We also provide Long Term Disability (LTD) and Life Insurance coverage at no cost.

Who We Are

NEW Water is a public utility that provides regional clean water services to 15 municipal customers, serving approximately 239,000 residents throughout a 285-square-mile area. NEW Water embraces cultural attributes of Safety, Respect, Team, and Environment, as we strive to protect our most valuable resource, water. Proudly serving our community since 1931, NEW Water provides an essential service to protect public health, our precious waterways, and support economic development. NEW Water cleans an average of 41 million gallons a day, so that our community can do laundry, flush the toilet, and run their businesses knowing that the receiving waters are being protected.

NEW Water, the brand of the Green Bay Metropolitan Sewerage District