Field Services Technician

L.L.Bean; Freeport (ME); Hybrid; USD 73,000 - 91,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Onsite at HQ Freeport

Job summary

L.L.Bean in Freeport, Maine is seeking a Field Services Technician to join our Network Team. This hybrid role involves installing, maintaining, and supporting network edge equipment across the greater Freeport area, with some days on-site at our headquarters and others remote.

You will handle switches, wireless APs, cabling, and related devices, work from runbooks, respond to tickets, and participate in an on-call rotation.

Qualifications

• 2-3+ years hands-on IT field support or infrastructure technician experience.
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and structured cabling.
• Experience troubleshooting end-user hardware, operating systems (Windows), and common peripherals.
• Ability to read and follow runbooks, wiring diagrams, and change documentation, and to document work accurately.
• Strong customer-service orientation and the ability to communicate technical status to non-technical staff.

Responsibilities

• Install, configure, break/fix, and preventive maintenance for network edge equipment including switches, wireless APs, and cabling.
• Act as primary resource for executing changes, staging equipment, and validating connectivity during deployment and incidents.
• Respond to and resolve tickets within SLA, escalate complex issues to engineering with clear diagnostic detail.
• Coordinate datacenter support, hardware refresh, site build-out, and new-store openings.
• Diagnose connectivity and performance issues with WAN/LAN, wireless, and security dependencies.
• Maintain accurate asset, inventory, and configuration records; document work in ticketing systems.
• Manage on-site vendor and carrier appointments and validate work against requirements.
• Participate in an on-call/after-hours rotation to support critical sites.

Skills

Networking fundamentals

Customer-service orientation

Documentation and runbooks

On-site and remote support

Communication of status to non-tech

Tools

Meraki

Arista

Zscaler

Palo Alto

ITSM ticketing systems

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. L.L.Bean, Inc. in Freeport, Maine, is seeking a Field Services Technician to join our Network Team. This role is ideal for someone with proven experience in networking, cabling, and device installations who is passionate about delivering the connectivity that powers our business. The technician will install, maintain, and support cabling and network equipment throughout the greater Freeport area while also providing remote support for locations across the organization. This is a HYBRID position working some days onsite at our Headquarters in Freeport, ME and some days from home. Candidates must be authorized to work in the United States. We are unable to sponsor employment visas for this position.

Key Responsibilities

• Perform installation, configuration, break/fix, and preventive maintenance for network edge equipment — switches, wireless access points, appliances, and cabling — including physical installs, replacements, and Layer 1/2 troubleshooting.
• Act as a primary resource for executing changes, staging equipment, and validating connectivity during deployments and incidents.
• Respond to and resolve assigned tickets within SLA, escalating complex network, security, or systems issues to the appropriate engineering group with clear diagnostic detail.
• Execute datacenter support, hardware refresh, site build-out, and new-store opening projects, including staging equipment, imaging, deployment, and go-live support.
• Diagnose connectivity and performance issues at the site level, coordinating with network engineering on WAN/LAN, wireless, and security (e.g., Zscaler/SD-WAN) dependencies.
• Maintain accurate asset, inventory, and configuration records, and document work performed in the ticketing and knowledge-management systems.
• Manage on-site vendor and carrier appointments (circuit installs, hardware deliveries, structured cabling) and validate work against requirements.
• Participate in an on-call / after-hours rotation to support business-critical sites and maintenance windows.

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Required Qualifications

• 2-3+ years of hands‑on IT field support or infrastructure technician experience.
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi‑Fi, and structured cabling.
• Experience troubleshooting end‑user hardware, operating systems (Windows), and common peripherals.
• Ability to read and follow runbooks, wiring diagrams, and change documentation, and to document work accurately.
• Strong customer‑service orientation and the ability to communicate technical status to non‑technical staff.

Preferred Qualifications

• Experience supporting retail POS environments, distribution/warehouse technology (handheld scanners, label printers), or multi‑site infrastructure.
• Exposure to enterprise network and security platforms (e.g., Meraki/Arista switching, wireless access points, Zscaler, Palo Alto).
• Familiarity with ITSM ticketing and asset management tools, and with imaging/endpoint management platforms.
• Relevant certifications such as CompTIA A+/Network+, Cisco CCT/CCNA, or equivalent.
• Basic scripting or comfort with command‑line tools for diagnostics.

Physical & Travel Requirements

• Regular regional travel between assigned sites or other facilities.
• Extended periods of standing, walking, bending, and working in equipment/wiring areas.
• Occasional lifting and carrying of hardware and cabling materials.
• Ability to lift and move equipment (up to ~50 lbs), work in wiring closets and stockrooms, and use ladders/lifts as needed.
• Valid driver's license (annual driver history check) and ability to travel between sites within the assigned region.
• Expectation to be onsite 4 days per week in Freeport, ME

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $73,000-$91,200. Individual compensation may vary based on factors such as a candidate’s experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re‑charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!

At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging. Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters’ feet warm and dry. Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it’s the thrill of sea kayaking, the quiet of early morning fishing or the pleasure of walking in your local park. Of course, we remain true to L.L.’s core values, and are committed to quality, service, and putting the outside, inside everything we make. So join us, adventure awaits…

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.