Hybrid Field Services Technician – Network & Cabling

L.L.Bean; Freeport (ME); Hybrid; USD 73,000 - 91,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Onsite at HQ Freeport

Job summary

L.L.Bean in Freeport, Maine is seeking a Field Services Technician to join our Network Team. This hybrid role involves installing, maintaining, and supporting network edge equipment across the greater Freeport area, with some days on-site at our headquarters and others remote.

You will handle switches, wireless APs, cabling, and related devices, work from runbooks, respond to tickets, and participate in an on-call rotation.

Qualifications

• 2-3+ years hands-on IT field support or infrastructure technician experience.
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and structured cabling.
• Experience troubleshooting end-user hardware, operating systems (Windows), and common peripherals.
• Ability to read and follow runbooks, wiring diagrams, and change documentation, and to document work accurately.
• Strong customer-service orientation and the ability to communicate technical status to non-technical staff.

Responsibilities

• Install, configure, break/fix, and preventive maintenance for network edge equipment including switches, wireless APs, and cabling.
• Act as primary resource for executing changes, staging equipment, and validating connectivity during deployment and incidents.
• Respond to and resolve tickets within SLA, escalate complex issues to engineering with clear diagnostic detail.
• Coordinate datacenter support, hardware refresh, site build-out, and new-store openings.
• Diagnose connectivity and performance issues with WAN/LAN, wireless, and security dependencies.
• Maintain accurate asset, inventory, and configuration records; document work in ticketing systems.
• Manage on-site vendor and carrier appointments and validate work against requirements.
• Participate in an on-call/after-hours rotation to support critical sites.

Skills

Networking fundamentals

Customer-service orientation

Documentation and runbooks

On-site and remote support

Communication of status to non-tech

Tools

Meraki

Arista

Zscaler

Palo Alto

ITSM ticketing systems

Job description

L.L.Bean in Freeport, Maine is seeking a Field Services Technician to join our Network Team. This hybrid role involves installing, maintaining, and supporting network edge equipment across the greater Freeport area, with some days on-site at our headquarters and others remote.

You will handle switches, wireless APs, cabling, and related devices, work from runbooks, respond to tickets, and participate in an on-call rotation.