Field Services Technician

Mereo Fiber; Birmingham (AL); On-site; USD 30,000 - 47,000; Full time

Job summary

Mereo Fiber is seeking a Field Services Technician to serve as the on-site representative for multi-dwelling properties after launch in Birmingham, AL. You will troubleshoot and test network devices, cabling, and low voltage systems, coordinating with customers and internal teams to ensure rapid issue resolution.

Responsibilities include on-site installation, configuration, and testing of devices, documenting test results, and maintaining a safe work environment while meeting project deadlines

Qualifications

• High school diploma or GED required; college preferred.
• 1+ year’s knowledge and experience with networking, cabling, and one or more low voltage systems.

Responsibilities

• Work on-site with property managers, customers, support and engineering teams to resolve issues.
• Troubleshoot, test, and identify root cause of network, cabling and low voltage system issues.
• Provide timely updates in ticketing system with test results and steps taken.
• Maintain safety and orderly work on field sites.
• Install and configure structured cabling, network devices, and low voltage devices as needed.

Skills

Field construction

Customer service

Communication

Attention to detail

Initiative

Team player

Problem solving

MS Office

Low voltage

Networking basics

Education

Diploma/GED

Tools

ButterflyMX

Comelit

PDK

Brivo

OpenEye

ICRealtime

Digital Watch Dog

Resideo/Honeywell

Stratis

Crestron

Control4

Job description

At Mereo Fiber, we are all about growing with you. If you're passionate about cutting-edge technology and delivering exceptional customer service, Mereo Fiber is the ideal environment to thrive and develop your career. Join us in shaping the future of connectivity as part of a dynamic team dedicated to making a real difference in the lives of our customers. Together, we can drive innovation and excellence in the connectivity space, and we can't wait to see how you'll contribute to our mission!

Position: Field Services Technician

Location: Birmingham, AL

Job Id: 155

# of Openings: 0

Job Summary:

The Field Services Technician: This position acts as the field service representative for multi-dwelling unit properties after launch. The role will serve as the on-site hands for the customer support team, including, but not limited to, troubleshooting and testing of network devices, structured cabling (copper & fiber), and low voltage systems (access control, camera surveillance, guest entry, IoT/smart home, audio & video).

Duties/Responsibilities:

• Work on-site with property managers, customer(s), customer support team, and/or engineering team to successful issue resolution.
• Troubleshoot, test, and identify root cause of issues with network devices, structured cabling, and low voltage systems.
• Provide updates in the ticketing system with test results, troubleshooting steps, root cause, etc. to keep customers and internal teams informed.
• Regular updates of issue resolution time during an extended outage/issue period.
• Installation of structured cabling, network devices, and low voltage system devices during demand spikes.
• Configuration, programming, and troubleshooting of network devices and low voltage systems as needed during demand spikes.
• Remove roadblocks in the field and creatively assist in conflict resolution to improve team productivity and overall resolution times.
• Maintain and enforce a safe working environment.
• Other duties as assigned.

Required Skills/Abilities:

• Construction field experience preferred.
• Customer Service experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Demonstrate a strong sense of initiative and urgency.
• Ensure project deadlines are met in a fast-paced environment.
• Team player. Ability to work well with all levels in the organization.
• Strong problem-solving skills.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of one or more low voltage systems: ButterflyMX, Comelit, PDK, Brivo, Openeye, ICRealtime / Digital Watch Dog, Resideo/Honeywell, Stratis, Control4, Crestron, or similar.
• Ability to learn and demonstrate knowledge of other technologies.

Education and Experience:

• High School Diploma or GED required. College preferred.
• 1+ year’s knowledge and experience with networking, cabling, and one or more low voltage systems
• Awareness of networking and WiFi technology is strongly preferred.

Physical Requirements:

• Up to 40% travel to out of state job sites.
• Ability to lift 50 lbs.
• Prolonged periods of sitting at a desk and working on a computer.