Field Services Representative - Talent Pool

Sunrock; Zebulon (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

3 weeks of PTO (120 hours)

8 paid holidays

Medical insurance options (PPO and HDHP)

Vision Insurance

Company Paid Life Insurance

401(K) with matching

Opportunities for career growth

Job summary

Sunrock is seeking a Field Services Representative in Zebulon, NC to act as an on-site liaison between clients and core teams. Responsibilities include ensuring job site compliance, conducting inspections, providing real-time updates, and solving customer issues. Candidates should have strong communication skills and a problem-solving mindset. Training will cover crucial areas to support success in this role. The position offers competitive pay and benefits including 3 weeks PTO and medical insurance options.

Qualifications

• Must possess strong communication skills to connect with customers and teams effectively.
• Ability to make quick, informed decisions on the job.
• Comfortable working in fast-paced environments with changing conditions.

Responsibilities

• Champion safety practices on every jobsite.
• Conduct site inspections and prepare jobs for dispatch.
• Serve as the on-site problem solver for customer issues.
• Provide real-time updates to Dispatch.
• Support drivers on safety and unloading practices.

Skills

Strong communication skills

Problem-solving mindset

Technical skills (math, reporting)

Education

North Carolina Driver’s License

Tools

Intermediate computer proficiency

Job description

Field Services Representative - Talent Pool

General Summary

The Field Service Representative plays a vital role as the bridge between the job site and Sunrock’s core teams — Dispatch, Sales, Quality Control, and Operations. Acting as Sunrock’s on-site representative, this role ensures customer needs and company standards are consistently met, from product quality and safety to truck efficiency and jobsite coordination.

This position focuses primarily on large-scale projects where strong field presence and customer partnership are critical. The representative ensures seamless communication, proactive issue resolution, and service adjustments in real time to keep projects running smoothly.

Training & Development

New team members will begin with a 2–3 month training program covering:

Quality Control

Concrete Operations

This cross-functional exposure is designed to set you up for success by building a strong foundation across Sunrock’s operations.

Key Responsibilities

Champion safety practices on every jobsite, ensuring compliance with Sunrock, MSHA, and OSHA standards.

Conduct site inspections to prepare jobs and confirm dispatch schedules.

Serve as the on-site problem solver, managing customer expectations and resolving issues quickly.

Provide real-time updates to Dispatch to prevent over/under servicing.

Support and coach drivers on safety, site conditions, and unloading practices.

Monitor product quality through testing (slumps, cylinders, admixtures) and communicate with Quality Control on adjustments.

Document and report unusual site conditions that could impact performance.

Partner with Sales to gather customer insights and identify new opportunities.

Act as a Sunrock ambassador—leading by example and upholding company standards.

What We’re Looking For

Strong communication skills—able to connect with customers, teams, and crews effectively.

Problem-solving mindset with the ability to make quick, informed decisions on the job.

Comfortable working in fast-paced, changing environments with early mornings, late evenings, and emergency response needs.

Solid technical skills, including math, reporting, and intermediate computer proficiency.

Certifications & Requirements

Current North Carolina Driver’s License (required)

Ability to obtain:

NCDOT Concrete Quality Control Technician

Benefits

We offer competitive pay and great benefits including:

• 3 weeks of PTO (paid time off) (120 hours)
• 8 paid holidays (Eligibility begins on day one)
• Medical insurance:
• Two Medical Options: PPO and HDHP with the employer contributing HAS
• Vision Insurance
• Company Paid Life Insurance
• 401(K), with discretionary matching. Fully vested after 3 years of service
• Opportunities for career growth and development

Sunrock is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law.