Field Services Representative - Talent Pool

Sunrock; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks of PTO

8 paid holidays

Medical insurance options

Vision Insurance

Company Paid Life Insurance

401(K) matching

Career growth opportunities

Job summary

Sunrock is seeking a Field Services Representative in Durham, North Carolina, to act as the on-site liaison between job sites and core teams. This role is vital for managing customer needs and ensuring project quality and safety. You will handle site inspections, problem-solving and provide coaching to drivers while ensuring compliance with safety standards. Competitive pay and benefits including PTO, medical insurance options and career growth opportunities are offered.

Qualifications

• Able to connect with customers, teams, and crews effectively.
• Quick, informed decision-making ability in fast-paced environments.
• Intermediate computer proficiency for reporting and tasks.

Responsibilities

• Champion safety practices ensuring compliance with standards.
• Conduct site inspections to prepare jobs and confirm schedules.
• Serve as the on-site problem solver and manage customer expectations.
• Provide real-time updates to Dispatch.
• Support and coach drivers on safety and site conditions.
• Monitor product quality through testing and communicate adjustments.
• Document unusual site conditions that may impact performance.
• Partner with Sales for customer insights and identify new opportunities.

Skills

Strong communication skills

Problem-solving mindset

Solid technical skills

Education

North Carolina Driver's License

NCDOT Concrete Quality Control Technician (ability to obtain)

Job description

Field Services Representative - Talent Pool

General Summary

The Field Service Representative plays a vital role as the bridge between the job site and Sunrock’s core teams — Dispatch, Sales, Quality Control, and Operations. Acting as Sunrock’s on-site representative, this role ensures customer needs and company standards are consistently met, from product quality and safety to truck efficiency and jobsite coordination.

This position focuses primarily on large-scale projects where strong field presence and customer partnership are critical. The representative ensures seamless communication, proactive issue resolution, and service adjustments in real time to keep projects running smoothly.

Training & Development

New team members will begin with a 2–3 month training program covering:

Quality Control

Concrete Operations

This cross-functional exposure is designed to set you up for success by building a strong foundation across Sunrock’s operations.

Key Responsibilities

Champion safety practices on every jobsite, ensuring compliance with Sunrock, MSHA, and OSHA standards.

Conduct site inspections to prepare jobs and confirm dispatch schedules.

Serve as the on-site problem solver, managing customer expectations and resolving issues quickly.

Provide real-time updates to Dispatch to prevent over/under servicing.

Support and coach drivers on safety, site conditions, and unloading practices.

Monitor product quality through testing (slumps, cylinders, admixtures) and communicate with Quality Control on adjustments.

Document and report unusual site conditions that could impact performance.

Partner with Sales to gather customer insights and identify new opportunities.

Act as a Sunrock ambassador—leading by example and upholding company standards.

What We’re Looking For

Strong communication skills—able to connect with customers, teams, and crews effectively.

Problem-solving mindset with the ability to make quick, informed decisions on the job.

Comfortable working in fast-paced, changing environments with early mornings, late evenings, and emergency response needs.

Solid technical skills, including math, reporting, and intermediate computer proficiency.

Certifications & Requirements

Current North Carolina Driver’s License (required)

Ability to obtain:

NCDOT Concrete Quality Control Technician

Benefits

We offer competitive pay and great benefits including:

• 3 weeks of PTO (paid time off) (120 hours)
• 8 paid holidays (Eligibility begins on day one)
• Medical insurance:
• Two Medical Options: PPO and HDHP with the employer contributing HAS
• Vision Insurance
• Company Paid Life Insurance
• 401(K), with discretionary matching. Fully vested after 3 years of service
• Opportunities for career growth and development

Sunrock is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law.