Field Services Representative I Install - Indirect

Builders FirstSource, Inc.; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Builders FirstSource, Inc. is seeking an entry-level position focused on addressing construction service issues in New York. The successful candidate will investigate customer complaints regarding workmanship, recommend repairs, and ensure quality adherence. Applicants should have a high school diploma or GED, strong attention to detail, and a valid Driver's License. This role offers on-the-job training to help build a career in the building materials industry.

Qualifications

• Entry-level position with on-the-job training available.
• Must understand company products and pricing.
• Valid Driver's License required.

Responsibilities

• Investigates customer complaints regarding building workmanship.
• Recommends product replacement or repair based on efficiency.
• Negotiates third-party repairs and inspects work for quality.

Skills

Knowledge of company products

Strong attention to detail

Good communication and interpersonal skills

Proficiency in Microsoft Office Suite

Basic math and measurement skills

Education

High school diploma or GED

Tools

Enterprise Resource Planning (ERP) program

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties and Responsibilities

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
2. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
6. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or GED, or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Competencies

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• May involve walking on uneven ground of a potential customer construction site.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.