Field Services Representative

Essential Utilities, Inc.; Mentor (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

Aqua Ohio, an Essential Utilities company, is seeking a Field Service Representative to install, maintain, and read meters and remote reading devices at customer sites across Ohio.

You will process work orders, operate service equipment safely, and assist customers with questions while traveling to work sites and supporting after-hours emergencies as needed.

Qualifications

• High school diploma or GED required.
• Valid US Driver’s license required.
• OEPA Class I Distribution License or ability to obtain within bargaining period.
• Must be able to lift and carry up to 75 lbs.

Responsibilities

• Installs, removes, and maintains meters and remote reading devices at service locations.
• Receives and processes work orders and emails using tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with safety and maintenance guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries and resolves issues as needed.
• Posts termination and other customer notices per policy.
• Locates and terminates service for delinquent accounts.
• Assists with other tasks or projects as assigned.

Skills

Customer service

Communication

Teamwork

Digital literacy

Adaptability

Education

High school diploma or GED

OEPA Class I Distribution License

Valid US Driver's license

Job description

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Field Service Representative. This position performs a wide variety of field service tasks, but not limited to, the installation and maintenance of meters and remote reading devises used at Aqua Ohio.

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

• Installs, removes, and maintains meters, remote reading devises and various protective devices at the service location.
• Receives and processes work orders and email using a tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries. Meets with customer and resolves issues as needed. Activities include performing service leak checks, pressure checks, reading meters and other tasks as needed.
• Posts termination and other customer notices in accordance with departmental policies and procedures.
• Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• Assists with other tasks or projects as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications:

• High school diploma or GED
• A valid US Driver’s license
• Must hold an OEPA Class I Distribution License or obtain one within the time frame specified in bargaining unit agreement.
• Meet the physical requirements for the position

KNOWLEDGE, SKILLS AND ABILITIES: (Examples below)

• Ability to use a tablet or computer to receive and process work assignments
• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.
• Must be able to lift and carry up to 75 lbs.
• See, hear, talk, and perform tasks requiring manual dexterity.
• Operate standard office equipment
• Working conditions includes travel to work sites of Essential Utilities and/or other customers
• Must be available for emergency work after regular working hours and weekends and for scheduled overtime

Aqua, an Essential Utilities company is an Equal Opportunity / Aff…?
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.