Field Services Manager - Calibration

Applied-Technical-Services-LL; Marietta (GA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Applied Technical Services, LLC in Marietta, GA, seeks a Field Service Manager to lead calibration field technicians, ensure timely, accurate service, and manage field operations from the Marietta office. The role requires coordinating scheduling, training, and customer communication to meet expectations.

The ideal candidate has 5+ years in calibration, strong organizational and interpersonal skills, and the ability to work 40+ hours weekly, including overtime as needed.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Excellent organization skills.
• Familiarity with ISO 17025 requirements.
• 5+ years of calibration experience.
• Proven interpersonal and communication skills.
• Ability to work 40+ hours per week and lift 60 pounds.

Responsabilités

• Manage day-to-day activities of calibration field service technicians.
• Schedule training for field technicians.
• Coordinate with scheduling to assign jobs and communicate with customers.
• Prepare out-of-tolerance reports and investigations.
• Maintain Cap-X list and budget.
• Collaborate with QA to update calibration procedures and documentation.
• Oversee equipment room with Tool Room Coordinator.

Connaissances

Microsoft Excel

Organization

Communication

Team leadership

Calibration

ISO 17025 knowledge

Interpersonal skills

Verbal and written communication

Formation

High School Diploma or equivalent

Description du poste

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.The Position:The Field Service Manager will work with and oversee technicians in the field in order to ensure that customers’ needs are met in a timely and proficient manner. This position will require you to work on individual projects while managing a team of technicians in remote areas simultaneously. This is an exempt salary role with the expectation that the Field Services Manager works a minimum of eight-hour weekdays during core business hours. The position will be based out of the Marietta, GA corporate office for four out of five days per week.Responsibilities:Manage day to day activities of the calibration field services techniciansSchedule and arrange for training for all field techniciansEnsure that technicians are performing job duties in a timely and professional mannerPartner with scheduling coordinator to schedule upcoming jobs, appoint the appropriate technicians to jobs, communicate with customers to schedule appointments, and handle any concerns that the customer may have as a result from an onsite appointmentPerform and complete out of tolerance reports and investigationsMaintain the Cap-X list and budgetHandle relevant customer needs and complaintsCollaborate with the Tool Room Coordinator in order to effectively manage the field services equipment roomWork closely with Corporate Metrologist on updating all relevant calibration procedures, data templates and uncertaintiesCollaborate with the Quality Assurance department in order to ensure field specific calibration procedures and reference documentation are up to dateOther duties as assigned by managementRequired Experience and Skills:High school diploma or equivalentProficiency with Microsoft suite of products, including ExcelFantastic organization skillsFamiliarity with ISO 17025 requirements5+ years of calibration experienceProven interpersonal skills.Excellent verbal and written communication skillsAbility to work 40 plus hours per week to meet customer demands and ATS schedule. Overtime as neededAbility to lift 60 pounds throughout the workday.Clean driving record, background check, and drug screen.U.S. Persons Only:A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.Equal Employment Opportunity StatementApplied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.