Field Services Manager

Alpine Specialty Services Inc.; Everett (WA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle for jobsite travel

Medical, dental, and vision insurance

Paid vacation and holidays

Retirement plan with company match

Paid IICRC and NADCA certifications

Employee discounts

Company events and employee recogniton

Job summary

Alpine Specialty Services, serving the Puget Sound since 1969, seeks a hands-on Field Service Supervisor to lead technicians across Carpet, Air Duct, and Power Washing teams. You will coach, observe jobs, reinforce quality standards, and help the team improve in a field-focused role.

Ideal candidates have strong leadership and communication skills and are prepared to balance customer experience with workmanship and employee development. Training for IICRC/NADCA will be provided.

Qualifications

• Experience supervising, leading, or coaching employees.
• Strong people-management and communication skills in field settings.
• Ability to give clear feedback and hold employees accountable.
• Comfortable working with field employees in a performance-driven environment.
• Customer service and problem-solving abilities.
• Willingness to spend significant time at customer jobsites.

Responsibilities

• Provide day-to-day supervision and support for field technicians.
• Spend significant time in the field observing jobs and coaching employees.
• Reinforce quality, productivity, customer service, and sales expectations.
• Review technician performance including production, upsells, callbacks, and redos.
• Conduct regular coaching and performance conversations and progress tracking.
• Help technicians improve skills and advance within the company.
• Identify performance concerns and work with leadership on next steps.
• Perform quality checks and ensure service standards are followed.
• Respond to escalated customer concerns and resolve issues.

Skills

Field supervision

People management

Communication

Coaching

Customer service

Leadership

Tools

ServiceTitan

FieldEdge

Jobber

Job description

Mountlake Terrace, WA

MLT Plant - 6601 220th St SW, Mountlake Terrace, WA 98043

Full-Time | Field Service Leadership

Expected total annual compensation: $75,000-$90,000 based on performance.

Lead From the Field

Alpine Specialty Services has served the Puget Sound since 1969. We're looking for a hands‑on Field Service Supervisor to support and lead technicians across our Carpet, Air Duct, and Power Washing teams.

This role is designed for someone who enjoys being directly involved with employees and customers. You'll spend much of your time in the field observing jobs, coaching technicians, reinforcing quality standards, and helping the team improve.

Industry experience is not required. We're looking for someone with strong leadership skills who can coach employees, maintain accountability, and help a field team perform at a high level. We'll teach you our services and provide applicable IICRC and NADCA certification training.

What You'll Do

• Provide day‑to‑day supervision and support for field technicians
• Spend significant time in the field observing jobs and coaching employees
• Reinforce expectations for quality, productivity, customer service, and sales
• Review technician performance, including production, upsells, callbacks, and redos
• Conduct regular coaching and performance conversations
• Help technicians improve their skills and advance within the company
• Identify performance concerns and work with leadership on appropriate next steps
• Perform quality checks and ensure service standards are consistently followed
• Respond to escalated customer concerns and help resolve issues
• Support technician onboarding, training, and ride‑alongs
• Help determine when new technicians are prepared to work independently
• Lead the 7:00 AM Monday through Thursday team huddle
• Monitor proper ServiceTitan usage and required job documentation
• Support truck, equipment, and vehicle inspection standards
• Follow up on driver‑safety concerns
• Help ensure technicians are prepared for upcoming jobs and schedules

Coach Performance and Quality

You'll have access to technician performance information, including production, sales results, callbacks, redos, quality, and program compliance.

Your job isn't to spend your day creating reports. It's to use that information to coach employees, recognize strong performance, address concerns, and improve results in the field.

You’ll work closely with company leadership and other team members to maintain a strong balance between customer experience, workmanship, technician development, and department performance.

Learn the Services You Supervise

During your first 90 days, you'll learn Alpine's Carpet, Air Duct, and Power Washing services so you understand what your technicians are doing and what quality work should look like.

Alpine will provide and pay for applicable IICRC and NADCA training and certifications.

What We’re Looking For

• Previous experience supervising, leading, or coaching employees
• Strong people‑management and communication skills
• Ability to give clear feedback and hold employees accountable
• Comfortable working directly with field employees in a performance‑driven environment
• Strong customer service and problem‑solving abilities
• Ability to recognize quality issues and coach toward improvement
• Organized with strong follow‑through
• Comfortable using performance results to guide employee coaching
• Willingness to spend significant time at customer jobsites
• Valid Washington driver’s license with an insurable driving record
• Ability to report to the Mountlake Terrace shop by 7:00 AM

Experience in HVAC, plumbing, restoration, cleaning, pest control, landscaping, or another field‑service environment is helpful but not required.

Experience with ServiceTitan, FieldEdge, Jobber, or similar field‑service software is also a plus.

Pay And Benefits

• $33.00 per hour
• Performance‑based bonus opportunities
• Expected total annual compensation of $75,000-$90,000 based on performance
• Company vehicle for jobsite travel
• Medical, dental, and vision insurance
• Paid vacation and holidays
• Retirement plan with company match
• Paid IICRC and NADCA certifications
• Employee discounts
• Company events and employee recognition programs
• Free on‑site workout room and game room
• Drinks and snacks stocked daily
• Monday through Friday schedule
• 7:00 AM start with most evenings at home

About Alpine Specialty Services

Alpine Specialty Services is a family‑owned company that has served Greater Seattle and the Puget Sound since 1969. Our services include carpet, area rug, upholstery, air duct, dryer vent, and power washing services.

We're looking for a Field Service Supervisor who wants to be where the work happens—supporting technicians, developing employees, maintaining quality, and helping the team deliver a great customer experience.

Salary: $75000 - $90000 per year