Field Services Human Resources Manager

Vertex Education; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertex Education seeks a Field Services Human Resources Manager to lead a team of HR Managers, oversee employee relations, and ensure compliant HR practices across the organization. You will coach the HR team, monitor KPIs, and partner with senior leaders to support a positive workplace.

The role covers workers' compensation, leaves, accommodations, and investigations, with emphasis on timely, well-documented processes and collaboration with legal counsel when needed.

Qualifications

• 6+ years in progressive HR roles including employee relations.
• 3+ years in leadership, supervision, or management.
• Bachelor's degree in HR or related field preferred.
• Working knowledge of FMLA, ADA, FLSA, and workers' compensation requirements.
• Experience conducting workplace investigations and advising leadership.

Responsibilities

• Lead, coach, and develop a team of HR Managers and set priorities.
• Oversee employee relations, performance management, and policy interpretation.
• Manage workers' compensation program and related claims management.
• Oversee leaves and accommodations, including FMLA and ADA processes.
• Ensure HR practices comply with federal, state, and local laws; maintain records.

Skills

Employee relations

Performance management

Investigations

HR policy

Regulatory compliance

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS

MS Office

Job description

Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference-with us.

The Field Services Human Resources Manager provides leadership and oversight to a team of HR Managers responsible for employee relations, workers' compensation, employee leaves, and workplace accommodations. This position ensures consistent, compliant, and employee-centered HR practices across the organization while building and maintaining strong, trusted relationships with internal clients.

The Human Resources Manager serves as a senior resource for complex employee matters, coaches and develops the HR team, identifies trends and risks, and partners with organizational leaders to understand their needs and support a positive and productive workplace.

Essential Duties and Responsibilities:

Team Leadership:

• Lead, coach, and develop a team of HR Managers.
• Establish team priorities, assign responsibilities, and monitor workload and performance.
• Provide guidance on complex, sensitive, or high-risk employee matters.
• Promote consistency in HR practices, documentation, decision-making, and communication.
• Establish and report operational and result driven team KPIs.
• Conduct regular team meetings and individual check-ins.
• Support the professional development and ongoing training of HR team members.

Employee Relations:

• Oversee the organization's employee relations function.
• Advise HR Managers and organizational leaders on performance management, workplace concerns, policy interpretation, conflict resolution, and corrective action.
• Review complex or escalated employee complaints and workplace investigations.
• Ensure investigations are timely, objective, well documented, and handled consistently.
• Identify employee relations trends and recommend proactive solutions.
• Partner with legal counsel and senior leadership when appropriate.

Workers' Compensation:

• Provide oversight of the workers' compensation program and related claims-management processes.
• Ensure workplace injuries are reported, documented, and managed promptly.
• Monitor open claims, return-to-work plans, and communication with employees, supervisors, insurance carriers, medical providers, and other partners.
• Review claim trends and collaborate with leadership and safety personnel to reduce workplace injuries and associated costs.
• Ensure compliance with applicable workers' compensation requirements.

Employee Leaves and Workplace Accommodations:

• Oversee the administration of employee leave programs, including FMLA, medical leave, military leave, paid leave, and other legally required or organizational leaves.
• Ensure requests for workplace accommodations are handled promptly, consistently, and confidentially.
• Guide the interactive process under the Americans with Disabilities Act and other applicable laws.
• Support HR Managers in coordinating leave, accommodation, return-to-work, and fitness-for-duty matters.
• Ensure employees and supervisors receive clear and timely communication regarding responsibilities, documentation, and next steps.

Compliance and Program Administration:

• Ensure HR practices comply with applicable federal, state, and local employment laws and organizational policies.
• Develop, review, and improve procedures related to employee relations, workers' compensation, leaves, and accommodations.
• Maintain accurate and confidential records and ensure appropriate documentation standards.
• Maintain Regional Employee Handbooks
• Monitor changes in employment laws and recommend updates to policies, procedures, and training.
• Prepare reports and analyze data to identify risks, trends, and opportunities for improvement.
• Participate in audits and respond to agency inquiries, charges, claims, or requests for information as needed.

Qualifications:

Education & Experience:

• 6+ years of progressive human resources experience, including employee relations, workplace investigations, performance management, and employment law compliance.
• 3+ years of experience leading, supervising, or managing human resources professionals.
• Bachelor's degree in Human Resources, Business Administration, Employee Relations, or a related field preferred.
• Demonstrated experience overseeing employee relations, workers' compensation, employee leaves, and workplace accommodations.
• Working knowledge of federal, state, and local employment laws and regulations, including FMLA, ADA, FLSA, and applicable workers' compensation requirements.
• Experience managing complex employee relations matters, conducting or overseeing workplace investigations, and advising organizational leadership on appropriate resolutions.
• Experience developing