Field Services Engineering Technician

Zimmer GmbH; Denver (CO); On-site; USD 57,000 - 71,000; Full time

Job summary

A leading medical technology company seeks a Field Service Engineering Tech (FSET) to provide crucial technical support for surgical devices in Denver. This role involves system installations, troubleshooting, customer interactions, and ongoing maintenance to ensure device performance and reliability. Ideal candidates will possess strong communication and analytical skills and have a background in biomedical technology. The position also requires up to 80% travel, reflecting the dynamic nature of this vital role.

Qualifications

• High School Diploma required with preferred AAS in Biomedical Equipment Technology or equivalent.
• 2-4 years of experience in field support or engineering, preferably with a medical device company.

Responsibilities

• Provide onsite and remote technical support for Zimmer Biomet Surgical Devices.
• Schedule and conduct Preventative and Corrective Maintenance at customer sites.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

High School Diploma

AAS in Biomedical Equipment Technology

Job description

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

What You Can Expect

The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

Candidates must be based in the Denver area, or willing to relocate for the position.

How You'll Create Impact

• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
• Respond to customer inquiries in a timely manner and maintain professional communication
• Provide product feedback and improvements to quality and R&D
• Manage and maintain company equipment, and documents that are necessary for servicing related activities
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience
• Follow all internal communication and documentation policies
• Independently work without specific direction on daily activities
• Proficiently determine one’s own schedule based on business needs
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Regularly collaborate with others in suggesting valuable solutions as an active contributor
• Must demonstrate mutual respect and a positive outlook with both internal team members and customers

Your Background

• High School Diploma required with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience preferred.
• 2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company. Combination of experience and education would be considered.
• Valid driver’s license and good driving record
• Ability to lift up to 50 pounds independently

Preferred

• Prior experience with robotics
• Project management skills
• Experience working in an operating room environment

Travel Expectations

• Up to 80 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

Expected Comepensation Range

$57,000 - $71,000 USD Annual

EOE