Field Services Engineer II

Crane Aerospace & Electronics; California (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

Crane Aerospace and Electronics in Burbank, CA seeks a Field Service Engineer II to troubleshoot airline and OEM systems, train customers, and lead field tests. You will support entry-into-service programs, perform on-wing testing, and assist in accident investigations while mentoring junior staff.

The role requires 2+ years in the field, knowledge of airline/regulatory requirements, and strong MS Office skills. FAA/ITAR considerations apply; valid driver’s license required.

Qualifications

• Excellent written and verbal communication skills.
• Ability to plan and accomplish goals based on experience and judgment.
• Proven ability to mentor internal resources.

Responsibilities

• Respond to and troubleshoot inquiries from airline and OEM customers.
• Develop and deliver training materials for end users onsite and offsite.
• Conduct failure analyses and prepare comprehensive reports for stakeholders.
• Participate in new product Entry into Service (EIS) programs.
• Conduct in-service evaluations, aircraft certification, and integration testing.
• Support flight safety investigations and inter-company communications.
• Develop, mentor and coach internal resources.
• Maintain knowledge of CFR, FAR, SFARs and FAA, NTSB, ICAO, EASA standards.
• Support Product Development Phase (PDP) processes and participate in CDRs and PDRs.

Skills

Communication skills

Planning abilities

Mentoring

Education

BA/BS in Electrical Engineering or related

Associate's Degree + 10+ years experience

Tools

MS Projects

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Field Service Engineer II at our Burbank, CA location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft - delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You'll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Field Service Engineer II works under limited supervision and applies established procedures to maximize product performance by addressing and resolving product issues efficiently, ensuring customer satisfaction. This role involves participating in engineering design reviews, testing of products, supporting accident investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer II also plays a key role in new product integration, certification efforts, and continuous improvement initiatives.

Essential Functions:

• Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolution
• Develop and deliver training materials for end users, providing both onsite and offsite training to customers
• Conduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholders
• Conduct new product Entry into Service (EIS) programs
• Conduct in-service evaluations, aircraft certification, and integration testing, including directing on-wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineers
• Support flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communications
• Develop, mentor andcoach internal resources
• Maintaingeneralknowledge of CFR, FAR, SFAR's(Federal Aviation Regulations)
• Maintaingeneralknowledge of outside agencies such as FAA, NTSB, ICAO,JAA, EASA, and their services
• SupportProduct Development Phase(PDP) Process
• ParticipateCriticalDesign Review(CDRs), andProgram Design Review(PDRs)
• Any other task assigned by supervisor or management

Eligibility Requirement:

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Non-Essential Functions:

• Participate in various industry symposiums, conferences and meetings
• Build and maintain various Product Support databases

Minimum Qualifications:

• Experience _:_ 2+years relevant work experience
• Knowledge:Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements;Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS);Knows and applies advanced concepts, practices and procedures ofassigned product or program;Familiar
• Skills/Abilities:Proficient with MS Office including Word, Excel, PowerPoint and Outlook;Demonstratedability to plan and accomplish goals based on experience and judgment; Excellent written and verbal communication skills;Ability to establish and maintain effective working relationships with internal staff and outside professionals
• Education/Certification:BA or BSDegree in Electrical Engineering, Electronics, or related technical discipline; ORAssociate's Degree from a two-year college&10+ yearsof relevant work experience
• EligibilityRequirement:Driver's License required;FAA sensitive position - may be subject to a government security investigation to verify eligibility for access to classified information; May be subject to random drug screens

Eligibility Requirement:

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferr